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The Best Marketing Books of All Time (Part 1)
We just had a virtual event earlier this month, people in the chat kept asking me, “What are the best marketing books?” I kind of
How to Retain Technicians
Christian and I had an interesting exchange yesterday. He thought I was trying to “open a loop” on him, which is an NLP thing. That’s
Is It Okay To Steal From Customers?
I think I’m in the best shape of my life. I’m having more fun than ever. The only thing going wrong is that I’ll be
The Top 5 Career Moves Service Advisors Can Make
How can a service advisor get in the fast lane, the passing lane, and really jump ahead in their career? Today we’re going to talk
How to Use Tire Season to Steal Market Share
I’ve gotta get out of LA. It’s like Armageddon here. People keep getting shot; somebody got shot right in the throat two blocks away yesterday!
Which 2020 Presidential Candidate is Better for the Auto Industry?
You know what they say? Don’t talk politics. Today’s show is about something that could be touchy, but that just makes it more exciting. Some
When Should You Deviate From Manufacturer Recommended Maintenance?
Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named
Every Service Advisor’s Holy Grail
We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his
Your Service Department’s Secret Weapon– And It’s FREE!
Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one
The Top 5 Four-Letter Words Service Advisors Say
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
Using Humor to Connect With Customers (ft. Drew Tarvin)
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as
Top 5 Things Service Advisors Take For Granted
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.