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The Traits Leading Service Managers Share
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
10 Reasons Why Service Advisors Fail
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
The 5 Dumbest Things Service Advisors Say After Getting a “No”
There’s nothing more annoying than a sales objection. Getting a “No,” from a customer after pitching them a solid sales presentation is pretty much the
4 Hidden Ways Your Parts Department Can Sell More Labor
If you want to get the most out of your Service or Parts Department, first you need to ask: What’s the purpose of a job
How to Keep Your Advisors Safe From Coronavirus
My friend, mentor, and personal doctor, Dr. Roman Lal, M.D. joined us yesterday for a special live webinar episode of Service Drive Revolution, where he
The Top 5 Things Killing Service Advisors
There are things you do every day that are slowly but surely killing you! But before we get to that, we’ve got an interesting article
The Top 5 Sales Mistakes That Advisors Make
Just in: Tesla is killing Colorado’s auto industry! No, not really, but it sure sounds that way in a news story about a new Colorado
The 5 Reasons Technicians Aren’t Efficient
I hate my job!! Okay, that’s not true. It’s actually the exact opposite of true. Let me wind this back: Speaking engagements are a big
The Top 5 Mistakes That Parts Managers Make
I was right– The automotive apocalypse is coming! Now that I have your attention, and before you sell all of your Tesla stock in a
Do You Know the Fourth Type of Labor?
We sell four different types of labor: Competitive – that would be your oil changes; things that drive traffic, get people in the door… Maintenance
How to Calculate Technician Efficiency
How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know
The Top 5 Shift Meeting Hype Songs
We’ve hit more than a million downloads! That’s nuts. And we owe it all to you. Huge shout out to everyone who’s been listening and
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.