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Trump and Selling More Maintenance
So, on this week’s Service Drive Revolution, we’ve found a time machine. One that every customer can take a ride in. No, it’s not a
Service Managers’ Biggest Mistakes
“You are your own worst enemy” is more than just a popular saying. Nine time out of ten, the person who’s costing you the most
I Would Pay $100,000 For a Personal Assistant, if….
Success never comes from doing things “good enough.” There’s value in going beyond the call of duty. Fortune always favors the hardest workers– the ones
CES 2020… Sony’s Making a Car?
In the automotive industry, if you’re not innovating, then you’re falling behind. That’s why, on this week’s episode of Service Drive Revolution, I sat down
How to be Self-Made
Do you want to be self-made? If you’re an even remotely ambitious person, then your gut answer is probably going to be yes. But let
Tesla’s Unfair Advantage?
I’m not going to lie to you. If you’re the kind of person who isn’t willing to accept uncomfortable truths, then you’re probably going to
Chris’ Favorite Things of 2019, We Answer Your Questions, and How to Have More Energy in 2020
Set a goal and stick to it. It sounds simple, but the truth is, most people lack the drive they need to get the results
5 Unexpected Ways to Boost ROI in the Service Department
In many ways, the auto service industry has been a forgotten-about part of business for a long time—maybe even forever. New service advisors are trained
Top 5 Customer Relationship Management Tools for Car Dealers
When we talk about revolutionizing the service business, it’s important to remember to focus not just on the dealership, but also on the health and
My Top 17 Business Books of All Time
People often ask me, “Hey, did you go to Harvard or Stanford?” They assume I went to an Ivy League school. But the truth is
5 Easy Ways for Your Service Managers to Build Customer Service Skills
As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver
Learning on the Fly! Rally Champ, Drifter, Lawyer Turned Auto Entrepreneur with Andrew Comrie-Picard
In the auto industry, your career path can go in so many different directions. Sometimes, it doesn’t even look like a “path” at all and
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.