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4 Proven Ways To Reduce Employee Turnover and Increase Engagement
In today’s competitive market, reducing employee turnover and fostering a thriving work culture are crucial for the success of any dealership service business. It is
Striking a Balance: Effective Communication in the Workplace for Automotive Service Professionals
Maintaining work-life balance is essential in the demanding automotive service industry. Service advisors, managers, and technicians face numerous challenges that can impact their personal lives.
Mastering Service Department Efficiency: Strategies for Thriving During High Demand
In the fast-paced world of dealership service departments, maintaining optimal efficiency is paramount, particularly when facing periods of high demand. The pressure intensifies, and the
The Power of Effective Communication With Your Technician As A Service Advisor
Effective communication is crucial to achieving smooth operations and customer satisfaction in the service industry. Communication can make or break the success of a service
How To Manage a Slow Month In The Service Drive
When it does happen to you, the natural tendency is to say “Oh man, we’re having a terrible month,” and invite the negative thoughts in.
General Manager Career Path: Why Service Managers Make the Best GM’s
In the next 5-10 years as manufacturers switch to direct-to-consumer models and automates the sales process, what will be left as the core of the
How To Attract New Customers To The Service Drive This Summer
The real key to attract new customers in the service drive this summer is to host cool, creative events. When your employees and customers get
10 Reasons Why Your Customers Leave
I’ll say it until I’m out of breath: we need to talk about customer retention just as much as we talk about bringing in new
Is Service Training As Valuable As Sales Training?
On this week’s episode of Service Drive Revolution, Chris and Christian pose the evergreen question: is service training just as valuable as sales training? It
What Service Drives Can Learn From The Bud Light Controversy
After Anheuser-Busch launched a marketing campaign featuring a transgender influencer, many of the company’s loyal Bud Light customers were outraged, and their stock took a
The Benefits Of Promoting From Within
On this week’s episode of Service Drive Revolution, Chris and Christian discussed the pros and cons of promoting from within in the service drive. Constantly
Should Service Managers Drive The Shuttle?
Service managers are often living in a state of emergency, putting out fires and rolling with the punches. And it’s only once they can start
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.