Blog


AMERICAN DREAM

It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own hard work. We’ve heard stories of immigrants of… Read more

October 20, 2016

REINVENT YOURSELF

If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and transformation better than the genius… Read more

September 22, 2016

TECH MEETING VERSUS TECH PARTY

Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been more of a headache. Not… Read more

September 10, 2016

SERVICE ADVISOR TRAINING: CIRCLE OF TRUST

In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly because the service we provide is unique in… Read more

July 29, 2016

SECRET TO SUCCESS

Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass confusion. The common misconception is to liken success… Read more

May 24, 2016