Service Department Training

women at work, service drive, auto world

21 Apr Women in the Service Drive

[youtube]https://youtu.be/0Dk3r80YwJs[/youtube] The Auto Service Drive is male dominated, and the car industry hasn’t made enough of an effort to understand female customers, or recruit more female sales people and advisors. We know this, but this is what you don’t know… Personally, I employed tons of women in...

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Service technician hiring video series

13 Apr The Technician Tree: How To Survive The Service Technician Drought

It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service Manager at a shop in Michigan. His life was a mess; he was really upset. He said, “Chris, I just lost...

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How to adjust your mindset for business performance

07 Apr How Mindset Drives Business Performance On The Service Drive

  [youtube]https://youtu.be/AfFDAFwv5EE[/youtube] Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much like being in a gang. You must stick together, and everything is for the good of the band. So one...

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best service technician hiring training

31 Mar Make Sure Your Service Drive Is Drought Proof

[youtube]https://www.youtube.com/watch?v=KPGQiLsSf6k[/youtube] Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost...

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