Shows

25 Oct #17: Systematic Service Department Errors



Welcome to another episode of the best and only podcast for anyone with a service department, technicians, and customers– Service Drive Revolution. We’d quickly like to thank all of you, our fans. We’re blown away by our download and YouTube numbers. Thanks to all of you for tuning in and showing your love. Gary would especially like to thank you all for the out pouring concern for his cholesterol. He can feel the good vibes coming his way.

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18 Oct #16: Typical Fixed Ops Repair Shop Failures


Before we get to fixed ops repair shops, let us first begin with a tale of horrible customer experience. Last week was G-man’s (that’s Gary for all you new to Service Drive Revolution) birthday. He’s the ripe age of 32… obviously. To celebrate, we went to the best whiskey bar on the west coast. We had tried to get the private, super exclusive, members only room for the occasion. Nothing went right from the mishap of reservations to a disheveled waitress (We suspect we interrupted fornication. Yes, really.) to the classic line of “that’s not my department“. We run into the same line within our service departments and repair shops. Whenever a problem arises, the last thing you want to tell a customer is there’s nothing you can do because it’s not your job. That’s unacceptable. Don’t be like the schmucks at the whiskey bar.

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04 Oct #15: The Most Effective Dispatch System



Welcome back to the only podcast dedicated to improving your service department, Service Drive Revolution. This episode is for anyone with a service drive, techs and advisors. That means we’re talking to you; Service Managers and Fixed Ops Directors. We’re here to help you with the best service training in the universe (we’ve fact checked). Speaking of checking, be sure to check out The Irreplaceable Service Manager when you’re done with the show today.

Avid listener, Cecil Sims, wrote in requesting we weigh in on the debate between manual dispatch versus electronic dispatch and the intricacies surrounding it. What system works best for which shop size and technician mix for overall shop production? How do you ensure the most qualified technician for the RO receives the job? Which version of lead technician dispatching is most effective?

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27 Sep #14: The Service Managers Happy Hour


Welcome to another Service Drive Revolution. I apologize in advance, we’re straying slightly from our usual format as the one and only automotive podcast dedicated to sharing the latest techniques for collecting service customers. And today, we’re taking a very liberal interpretation of our mission statement. Chalk it up to late night beverages and a reunion of friends (not the excellent TV show, literally our old friends). Service Manager Happy Hour anyone?

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20 Sep #13: KPI's to Increase Productivity with The GOAT


Every revolution begins with a spark and the Service Drive Revolution is catching fire! Welcome fellow car dogs to the first and only podcast focused on revolutionizing your service department’s systems and processes. We share the latest techniques to increase your performance for beginners and the advanced service managers. Of course, we can’t help but talk about football (the season just started guys), Gary’s cholesterol (it’s insane), and my talented bulldogs (I may be biased).

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13 Sep #12: Techniques to Convert Difficult Customers


It’s another episode of Service Drive Revolution! The only podcast that shares the latest strategies and techniques to collect customers (difficult and simple) to run a healthy service department. If you’re looking to get to the next level of performance, from beginners to advanced, you’re in the right place. Full disclosure: we also discuss health (mainly Gary’s), football (no more Cowboys fans, I beg you), and occasionally cigars (how could I not).

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06 Sep #11: Proven Strategies for Profitability in Service


Service Consultant and Lead Sales Trainer, Mario Pernillo, a Service Drive Revolution favorite, returns to discuss his strategies as a service advisor at Longo Toyota, the largest Toyota store in the world. To no surprise, being at the largest store came with high expectations for profitability. Longo didn’t become the largest by underachieving, they did so by continually improving their profitability. 10 years ago when Mario was still at Longo, their goal write up at least 40 cars a day. If you only got to 30, fellow service advisors would tease you for working a half day. As one of the big league dealerships, CSI had to be of number one importance. So much so that if you dropped below the CSI minimum even once, you were put on probation for 3 months and if at the end of that time you hadn’t achieved a score 2 points above national, you were fired. No exceptions.
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25 Aug #10: Top Dog Service Manager Challenge Finalists, Awards and Winner


This year, we issued a $50,000 Service Manager Challenge at our Annual Top Dog Event and the response was overwhelming. Of every service manager who entered, on average in the last year, CSI is up 9.20%, net to gross is up 13.70% and ELR is up $23.30 which is amazing. In this Service Drive Revolution Special Edition, Gary and I sit down with 5 of our 6 Finalists to discuss their road to Top Dog. But before we share their stories, we wanted to share some of our favorite memories from the 2016 Better Your Best $50k Service Manager Challenge and the Annual Top Dog Event.

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