Chris Collins’s first two books, The Irreplaceable Service Manager & Millionaire Service Advisor, are available at a special discounted price, for a limited time only.
Imagine that just 90 days from now, your service department can be performing at a level you never thought possible. The Irreplaceable Service Manager is the only book of its’ kind for Service Managers that provides a roadmap for dramatic increases in Fixed Absorption and Customer Retention. Armed with this book, you will revolutionize your department, guaranteed.
Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of training. On top of that, they also have the most influence on customer retention and future new car purchases.
The facts are, according to NADA, regular service customers are 17 times more likely to buy their next vehicle from their servicing dealership. And an increase in customer retention rates of just 5% improves dealership profits by 35%. This book will help you accomplish just that. Includes an 11 step process on how to implement our Circle of Trust System.