Leading Service Manager Trainers, Chris Collins and Gary Daniel, welcome the GOAT (Greatest Of All Time) of Service Advisors, Hassan Salem. Hassan didn’t become the GOAT by accident; he operates on a different playing field above the rest to increase productivity. Chris and Gary pick the brain of this Great for his KPI’s and process on customer retention, increasing customer paid labor, and incentivizing technicians. Along the way, the guys also discuss the ongoing debate between Messi or Ronaldo and Hassan’s sky-high cholesterol (it’s worse than Gary’s!).
#13:The GOAT’s KPI’s to Increase Productivity
by Chris Collins | Sep 20, 2016