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Leading Service Manager Trainers, Chris Collins and Gary Daniel, invite you into a Mastermind Coaching Group with Master Sommelier, DLynn Proctor, to dissect the work ethic necessary to pass the hardest exam in the world. The guys discuss factors such as profit margins, psychology, inventory, and the gamification that goes into operating a profitable wine list. The wine business, surprisingly, has multiple similarities to dealership’s service departments. Who would’ve thought? So kick back, grab a bottle of wine and listen in!