Service Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience.
First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move onto the main topic this week of Service Advisors who over deliver and those who “almost see the business as their own and have an overwhelming care for the customer”. Chris then breaks down a good hiring process, a system that he uses to hire the “over-deliver” type of advisor. Chris and Gary break down the TIPS and TOOLS on how to create a perfect system and work environment so that advisors can function at a top level, in addition to highlighting the factors that inhibit them from fulfilling that potential.
This week’s show is a great snack-sized episode that will help improve your Service Drive systems and give you the tools to get your advisors to the elite level.