As I reflect on 2023, my biggest takeaway centers on expectations. And how poor self-esteem has dangerously fed into passive, unrealistic assumptions. Expecting people to
At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there
Working in the Service Department, you know how painful technician turnover can be. Finding talented technicians is hard enough, but then you pour time and
I recently had a great chat with my co-host, Christian, on the Service Drive Revolution podcast. We got into a meaningful discussion about Service Advisor
I’m always looking for ways to help dealership Managers improve their Service Departments. One area ripe for improvement is how we train and develop our
If there’s one thing that makes every Service Manager tear their hair out, it’s getting that dreaded call from parts saying a critical component is
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service
If there’s one role most misunderstood, it’s the Shop Foreman. Technicians get promoted to the job. But what got them there won’t cut it anymore.
Inconsistent CSI is one of the most frustrating struggles in any service department. Just when you think you’ve got it figured out, scores fluctuate again.
For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t
For many dealerships, the detail department is seen as a necessary cost of doing business. But with the right systems and strategy, your shop’s car
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.