When Should You Deviate From Manufacturer Recommended Maintenance?
Before we go into the topic of today’s show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn’t named
Every Service Advisor’s Holy Grail
We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy’s got a client at his
Your Service Department’s Secret Weapon– And It’s FREE!
Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one
The Top 5 Four-Letter Words Service Advisors Say
Today we have a very informative (and funny) topic that we’re excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before
Using Humor to Connect With Customers (ft. Drew Tarvin)
Nothing’s more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as
Top 5 Things Service Advisors Take For Granted
This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what’s important is learning from them. When I was
Dealerships vs. Independent Shops Part 2
Monday, Monday, Monday, it’s Round Two of the Shop Showdown! Dealerships vs. Independent Shops: Who Has the Advantage? Who will win the fight for supremacy?
Dealerships vs. Independent Shops Part 1
Monday, Monday, Monday, it’s the battle of the century! Today’s big match is Dealerships vs. Independent Shops…. Who Has the Advantage? Find out now! But
3 Things Service Manager KPI Is Based On
Being judged on something without you knowing is kind of like being asked to drive without a steering wheel, but it happens to Service Managers
Are You an Amateur, or a Pro?
What a crazy week, but who am I kidding? Every week for the last 3 months have been crazy weeks, especially for fixed ops! So
How to Calculate ELR (Effective Labor Rate)
Do you know how to calculate effective labor rate?
Do Service Advisor Personality Tests Actually Work?
I’ve been dying… DYING to give away my Jeep Gladiator. You guys don’t even understand how badly I want to wrap up the Service Manager
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