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Which 2020 Presidential Candidate is Better for the Auto Industry?

Which 2020 Presidential Candidate is Better for the Auto Industry?

You know what they say? Don't talk politics. Today's show is about something that could be touchy, but that just makes it more exciting. Some of you might not be able to put away your preconceived, blind faith following CNN or Fox News propaganda, but we're gonna try...

When Should You Deviate From Manufacturer Recommended Maintenance?

When Should You Deviate From Manufacturer Recommended Maintenance?

Before we go into the topic of today's show, we have an interesting development: So Jeremy ordered parts from a Ford dealer that wasn't named on the show, but you could draw a circle around his shop and maybe figure out. They're up in the high desert and they...

Every Service Advisor's Holy Grail

Every Service Advisor's Holy Grail

We got a lot of action on the show with dealerships vs. independents and who has the advantage, but Jeremy's got a client at his shop, Freedom Auto Repair, who's also a marketing professor, and he calls up Jeremy like, "Hey, I caught the episode you did, independents...

Your Service Department's Secret Weapon– And It's FREE!

Your Service Department's Secret Weapon– And It's FREE!

Have you ever wanted a nuclear weapon? Think of your industry competition as an arms race. So would you want to risk not having one when you don't know who else might? Well on today's show, we talk about a secret advantage that's a nuclear weapon to add to your...

The Top 5 Four-Letter Words Service Advisors Say

The Top 5 Four-Letter Words Service Advisors Say

Today we have a very informative (and funny) topic that we're excited about: The Top Five Four-Letter Words Service Advisors Use Every Day! And before you ask, yes. These four-letter words are all G-rated. They're all still bad, though. If you’re a service advisor,...

Using Humor to Connect With Customers (ft. Drew Tarvin)

Using Humor to Connect With Customers (ft. Drew Tarvin)

Nothing's more contagious and endearing and fun than humor. Nothing bonds you with somebody as easily as humor. Nothing will improve your customer service as significantly as humor. Even just seeing somebody laugh or smile makes you want to do the same. There's...

Top 5 Things Service Advisors Take For Granted

Top 5 Things Service Advisors Take For Granted

This may come as a shock to you, but I occasionally make mistakes. Everyone does, but what's important is learning from them. When I was a 19 year-old service advisor, I made one of the biggest mistakes of my career – one so bad that it made a customer hate me – but I...

Dealerships vs. Independent Shops Part 2

Dealerships vs. Independent Shops Part 2

Monday, Monday, Monday, it's Round Two of the Shop Showdown! Dealerships vs. Independent Shops: Who Has the Advantage? Who will win the fight for supremacy? Find out the answer, only on the final chapter of this special two-part Service Drive Revolution event! On...

Dealerships vs. Independent Shops Part 1

Dealerships vs. Independent Shops Part 1

Monday, Monday, Monday, it's the battle of the century! Today's big match is Dealerships vs. Independent Shops…. Who Has the Advantage? Find out now! But before we get to the title fight, let's start with what's happening outside the ring... So I rented this Airbnb on...

3 KPI's Service Managers Are Judged On

3 KPI's Service Managers Are Judged On

Being judged on something without you knowing is kind of like being asked to drive without a steering wheel, but it happens to Service Managers all the time… So that’s why today’s show is all about the 3 KPIs, or Key Performance Indicators, that Service Managers are...