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The 5 Reasons Technicians Aren’t Efficient

The 5 Reasons Technicians Aren’t Efficient

I hate my job!! Okay, that’s not true. It's actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting...

5 Easy Ways for Your Service Managers to Build Customer Service Skills

5 Easy Ways for Your Service Managers to Build Customer Service Skills

As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build...

AMERICAN DREAM

AMERICAN DREAM

It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own hard work. We’ve heard stories of immigrants of so many different backgrounds who arrived on American soil with nothing...

REINVENT YOURSELF

REINVENT YOURSELF

https://youtu.be/5UyxrkyRLJA If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and transformation better than the genius Charles Bukowski in his poem, “No Leaders...