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Tesla’s Unfair Advantage?

Tesla’s Unfair Advantage?

I’m not going to lie to you. If you’re the kind of person who isn’t willing to accept uncomfortable truths, then you’re probably going to hate this week’s Service Drive Revolution. I can admit it-- the subject of this week’s episode is going to turn off a lot of our...

My Top 17 Business Books of All Time

My Top 17 Business Books of All Time

People often ask me, "Hey, did you go to Harvard or Stanford?" They assume I went to an Ivy League school. But the truth is I'm self taught and most of what I've learned, I either learned hands on, from taking courses, or reading books. Today, I've put together my 17...

5 Easy Ways for Your Service Managers to Build Customer Service Skills

5 Easy Ways for Your Service Managers to Build Customer Service Skills

As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build...