How Service Advisors Can Pet the Dog in a World of Social Distancing
This may come as a shock to some of you, but the term 'Pet the Dog' is not meant to be taken literally. Service Advisors can, however, still metaphorically Pet the Dog while social distancing before and after the customer drops off their car. On top of that, on a lot...
How to Increase R.O. Count During the Coronavirus Crisis
Don’t get me wrong, it isn’t that my team or myself are smarter than anybody else; we just have the advantage of working with hundreds of shops across the U.S. and Canada, which gives us a unique perspective of how the industry as a whole is handling this Coronavirus...
The Top 5 Sales Mistakes That Advisors Make
Just in: Tesla is killing Colorado's auto industry! No, not really, but it sure sounds that way in a news story about a new Colorado law.... "A bipartisan bill introduced this month in Colorado legislature to allow any automaker to directly retail their battery...
The 5 Reasons Technicians Aren’t Efficient
I hate my job!! Okay, that’s not true. It's actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting...
The Top 5 Shift Meeting Hype Songs
We've hit more than a million downloads! That's nuts. And we owe it all to you. Huge shout out to everyone who's been listening and watching Service Drive Revolution. It's all thanks to you! So a few months ago, I was speaking at an automotive accounting event in...
Trump and Selling More Maintenance
So, on this week's Service Drive Revolution, we've found a time machine. One that every customer can take a ride in. No, it's not a Delorean… It’s vehicle maintenance! I assure you: I'm not going crazy and I'm not on anything. Well... I am interviewing this kid, Nick,...
Service Managers’ Biggest Mistakes
"You are your own worst enemy" is more than just a popular saying. Nine time out of ten, the person who's costing you the most business is none other than yourself. Do you want to get ahead in sales? Then you've got to stop falling into these traps and standing in the...
5 Easy Ways for Your Service Managers to Build Customer Service Skills
As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build...
Service Advisors Should Stop Following the Golden Rule – A Conversation with Glenn Lundy
Millennials have been getting a bad wrap since the day we started calling them millennials. They have been labeled lazy, entitled, self obsessed and so involved with social media that they hardly look up from their smartphones to see what’s...
THE IMPORTANCE OF BUILDING REAL CUSTOMER RELATIONSHIP
There are two main reasons why customers change sides: the merchandise (product or service) or the customer service. Reasons why they change suppliers in relation to merchandises can be due to lower price they found with your competitors, or...