The Top 5 Sales Mistakes That Advisors Make
Just in: Tesla is killing Colorado's auto industry! No, not really, but it sure sounds that way in a news story about a new Colorado law.... "A bipartisan bill introduced this month in Colorado legislature to allow any automaker to directly retail their battery...
The 5 Reasons Technicians Aren’t Efficient
I hate my job!! Okay, that’s not true. It's actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting...
The Top 5 Shift Meeting Hype Songs
We've hit more than a million downloads! That's nuts. And we owe it all to you. Huge shout out to everyone who's been listening and watching Service Drive Revolution. It's all thanks to you! So a few months ago, I was speaking at an automotive accounting event in...
Trump and Selling More Maintenance
So, on this week's Service Drive Revolution, we've found a time machine. One that every customer can take a ride in. No, it's not a Delorean… It’s vehicle maintenance! I assure you: I'm not going crazy and I'm not on anything. Well... I am interviewing this kid, Nick,...
Service Managers’ Biggest Mistakes
"You are your own worst enemy" is more than just a popular saying. Nine time out of ten, the person who's costing you the most business is none other than yourself. Do you want to get ahead in sales? Then you've got to stop falling into these traps and standing in the...
5 Easy Ways for Your Service Managers to Build Customer Service Skills
As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build...
Service Advisors Should Stop Following the Golden Rule – A Conversation with Glenn Lundy
Millennials have been getting a bad wrap since the day we started calling them millennials. They have been labeled lazy, entitled, self obsessed and so involved with social media that they hardly look up from their smartphones to see what’s...
THE IMPORTANCE OF BUILDING REAL CUSTOMER RELATIONSHIP
There are two main reasons why customers change sides: the merchandise (product or service) or the customer service. Reasons why they change suppliers in relation to merchandises can be due to lower price they found with your competitors, or...
6 EFFECTIVE WAYS TO CONNECT WITH CUSTOMERS IN A DEEPER LEVEL
The success of automotive dealership businesses depends on the number of customers they cater to. And having many customers depends on their business relationship. Leading businessmen and leaders agreed that business growth and stability...
TOP REASONS WHY CUSTOMERS LEAVE YOUR COMPANY
Auto dealers strongly believe that high retention and attraction of customers can translate to high profit. Satisfied customers ensure that the business will thrive better in the future. There are several ways on how an auto dealer can keep...