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How to Increase R.O. Count During the Coronavirus Crisis

How to Increase R.O. Count During the Coronavirus Crisis

Don’t get me wrong, it isn’t that my team or myself are smarter than anybody else; we just have the advantage of working with hundreds of shops across the U.S. and Canada, which gives us a unique perspective of how the industry as a whole is handling this Coronavirus...

The 5 Reasons Technicians Aren’t Efficient

The 5 Reasons Technicians Aren’t Efficient

I hate my job!! Okay, that’s not true. It's actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting...

5 Easy Ways for Your Service Managers to Build Customer Service Skills

5 Easy Ways for Your Service Managers to Build Customer Service Skills

As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build...