20 Dec #24 - Service Advisors: Should You Hire a Veteran or a Newbie?

On this week’s show, Leading Service Manager Trainers Chris Collins and Gary Daniel wind down after a long week and ask the question, “as a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives a hot tip from a listener on his cholesterol – a hilariously titled book called ‘Cholesterol Clarity’.

Before the topic gets completely underway, Gary discusses his eventful weekend that involved some rough and tumble, unwanted attention from a mysterious figure, a sore head and some memory loss. Chris has some theories about what happened – all of which you’ll have to listen to find out!


13 Dec #23 - It's Time To Get Uncomfortable

Leading Service Manager Trainers, Chris Collins and Gary Daniel discuss how personal growth and business success often require a level of discomfort. As prolific artist Jean Cocteau once said: “You have comfort. You don’t have luxury. Don’t tell me money plays a part. The luxury I advocate has nothing to do with money. It is the reward of those who have no fear of discomfort”.

In this revealing episode, Chris and Gary discuss their own personal experiences of discomfort, sacrificing their own comforts in the business world in order to progress and further their self potential. To exemplify and unravel this idea, Chris discusses his fear of public speaking – “i’m the quiet guy at back of the room”. How does Chris overcome this fear, through a small level of discomfort!

06 Dec #22: Making 2017 Your Best Year Ever

Leading Service Manager Trainers, Chris Collins and Gary Daniel reveal how to build a forecast, how to establish goals and discuss the overall tools for making your Service Department the best it can be in 2017. Chris states “It’s ok if you don’t know it…but let’s get you knowing it, lets get you those tools!”.

22 Nov #20: The Great Technician Drought of 2021

Welcome to the one and only Service Drive Revolution Bull-cast! If you have technicians, service advisors or customers, this podcast is dedicated to you. We love the smell of oil in the morning. We give away more content and strategies on this podcast than most people pay for. It’s a steal, ladies and gentlemen! Today, Gary and I are diving into the looming Great Technician Drought. You’re going to be blown away by the stats. Don’t despair, we can see the light at the end of the tunnel. If you’re struggling to hire and retain techs, we’ll give you some sustainable strategies to curb your losses.


16 Nov #19: Work Ethic Secrets from Master Sommelier DLynn Proctor

Welcome to a Service Drive Revolution SPECIAL EDITION! Enjoy an exclusive view inside our Mastermind Coaching Group with guest and Master Sommelier, DLynn Proctor. In this Mastermind we cover a number of things required to be the best in your business, whether in Service or in Wine. Specifically, We discuss the incredible work ethic required to be awarded the title of Master Sommelier. A group so small that since 1969, only 230 people can call themselves Masters. Now that’s extreme dedication. Sit back, relax, open a bottle of wine and enjoy this interview with a Master!


08 Nov #18: How To Cultivate a High Performing Service Department

What are the notable differences between low and high performing service departments? What changes can you make, as an owner, a service manager and a service advisor, to increase overall departmental profitability? Gary and I invited Dan Morris, owner of a Honest-1 Auto Care shop in Florida, to help us debate these differences.


25 Oct #17: Systematic Service Department Errors

Welcome to another episode of the best and only podcast for anyone with a service department, technicians, and customers– Service Drive Revolution. We’d quickly like to thank all of you, our fans. We’re blown away by our download and YouTube numbers. Thanks to all of you for tuning in and showing your love. Gary would especially like to thank you all for the out pouring concern for his cholesterol. He can feel the good vibes coming his way.


18 Oct #16: Typical Fixed Ops Repair Shop Failures

Before we get to fixed ops repair shops, let us first begin with a tale of horrible customer experience. Last week was G-man’s (that’s Gary for all you new to Service Drive Revolution) birthday. He’s the ripe age of 32… obviously. To celebrate, we went to the best whiskey bar on the west coast. We had tried to get the private, super exclusive, members only room for the occasion. Nothing went right from the mishap of reservations to a disheveled waitress (We suspect we interrupted fornication. Yes, really.) to the classic line of “that’s not my department“. We run into the same line within our service departments and repair shops. Whenever a problem arises, the last thing you want to tell a customer is there’s nothing you can do because it’s not your job. That’s unacceptable. Don’t be like the schmucks at the whiskey bar.


04 Oct #15: The Most Effective Dispatch System

Welcome back to the only podcast dedicated to improving your service department, Service Drive Revolution. This episode is for anyone with a service drive, techs and advisors. That means we’re talking to you; Service Managers and Fixed Ops Directors. We’re here to help you with the best service training in the universe (we’ve fact checked). Speaking of checking, be sure to check out The Irreplaceable Service Manager when you’re done with the show today.

Avid listener, Cecil Sims, wrote in requesting we weigh in on the debate between manual dispatch versus electronic dispatch and the intricacies surrounding it. What system works best for which shop size and technician mix for overall shop production? How do you ensure the most qualified technician for the RO receives the job? Which version of lead technician dispatching is most effective?