On this week’s show, Leading Service Manager Trainers Chris Collins and Gary Daniel wind down after a long week and ask the question, “as a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives a hot tip from a listener on his cholesterol – a hilariously titled book called ‘Cholesterol Clarity’.
Before the topic gets completely underway, Gary discusses his eventful weekend that involved some rough and tumble, unwanted attention from a mysterious figure, a sore head and some memory loss. Chris has some theories about what happened – all of which you’ll have to listen to find out!