Charlie is a trainer and a Coach who has a passion to build Service Departments into a profitable department. Charlie has a strong passion for the industry with excellent customer service skills that directly change the culture and profitability within dealerships.

Charlie has over 15 years of automotive experience. Charlie started out as a Technician, moved in to the Service Advisor role, and into Fixed Operations Manager.  Charlie had oversaw three dealerships increasing the business platform along with growing the service department to increase retention and CSI scores.

Charlie attended Farnborough College of Technology and received a Skilled Trade Certificate. 

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This Step By Step Guide Will Teach You How To…

  • Create a workplace you and your employees love!
  • Drive traffic and increase your RO count!
  • Significantly increase your CSI count!
  • Create lifetime customer loyalty!
  • And so much more!

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