Charlie is a trainer and a Coach who has a passion to build Service Departments into a profitable department. Charlie has a strong passion for the industry with excellent customer service skills that directly change the culture and profitability within dealerships.
Charlie has over 15 years of automotive experience. Charlie started out as a Technician, moved in to the Service Advisor role, and into Fixed Operations Manager. Charlie had oversaw three dealerships increasing the business platform along with growing the service department to increase retention and CSI scores.
Charlie attended Farnborough College of Technology and received a Skilled Trade Certificate.