In this week’s show, we have a bonus SDR episode in celebration of our Top Dog 2017 event. The service drive experts Chris “Bulldog” Collins and Gary “G Man” Daniel sit down with the finalists of the $50,000 Service Manager Challenge. Held in the Renaissance Hotel in Los Angeles, Chris and Gary take the finalists to the presidential suite for this special edition of Service Drive Revolution. In this show you will hear the struggles, accomplishments and overall journey of some of the leading service managers in the country. They discuss what it was like to join the Chris Collins family and what it took to overcome the hurdles en route to becoming a leader in the industry. This episode features the finalists: Roberta Carron, Gareth Rowlands, Mike Rabbitts, David Cissi, Damon Eagon, Ben Cooper and Don Volk. This special episode will offer great insight into how to grow and succeed in the Service Drive.Also available on:
On this week’s show, Chris announces that this will be the final SERVICE DRIVE REVOLUTION (at least for a while) BUT… there is new and exciting news!
Chris and Gary are starting a brand new podcast — Chris Collins UNLEASHED — that focuses primarily on Business Performance. So if you have enjoyed the discussions over the last year on business topics such as time management, leadership, scaling and growing and much more, then this is the new podcast for you.
Search ‘Chris Collins Unleashed’ right here on Apple Podcasts, and please subscribe and leave us a review!
To celebrate the last episode as we know it, the leaders in the Service Drive reminisce about their favorite and not so favorite moments doing the show. Chris talks about how some new clients enrolled in the Chris Collins training program believing that the podcast was the main content of the program! To which Chris and Gary thought was hilarious – guys talking about orange underwear and drinking tequila being the training tools.
Gary then moves onto discuss JOCKO WILLINK and the experience of going down to San Diego and recording an episode with the New York Times Best-Selling Author and US Veteran. They joke about not being super prepared or the best interviewers at the time, and that they weren’t anticipating Jockos intense presence on camera. Either way, they had a great time and much respect for “a true pro”.
They look back at the 50k SERVICE MANAGER CHALLENGE SPECIAL, how it was great to interview other leaders in service drive management. Chris jokes about being scrunched up next to Gary on a tiny table so that “Lucas could fit everyone in the same shot”.
In this final SDR, the guys look back at the year’s episodes and guests including Tim Kintz, Dave Anderson, Jocko Willink and Service Managers from the frontline of the industry.
Everyone here at Chris Collins Inc. would like to thank you for your support and response to the show and will continue to pass on great information and give back on the new show ‘Chris Collins Unleashed’.Also available on:
On this week’s show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel talk about how to scale up and grow your Service Drive.
First, the service drive guru’s get a quick update on Gary’s health following his recent blood test. The conversation opens up as Chris talks about Gary’s electric skateboard, trying to discover what Gary thinks a healthy American male looks like. Hilarity ensues as they discuss Domino’s pizza apps, Chris buying and controlling a stand-up treadmill desk for Gary and Gary’s mid-life crisis Fixie bike. Wrapping this segment up, Gary REVEALS his new cholesterol score to which Chris goes into “improv” doctor mode.
The conversation moves onto the main topic of the week – SCALING AND GROWING YOUR BUSINESS. Chris’ first tip is: “you have to think of things as systems that are scalable.” Compartmentalizing the groups within the service drive and establishing how many staff members you need. Chris and Gary then discuss the mindset of growth and putting yourself in a position to cope and have solid control as the business goes to the next level. They also bring up that there is no cap to that growth, you can always improve.
In this week’s show, the leaders in SERVICE DRIVE TRAINING break down the tips and tools to scaling up your business and giving you the vision and mindset to take on that growth.Also available on:
“One of the most important things for a leader to be able to move up the ladder is to understand FINANCIALS”.
On this week’s show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel discuss the keys to understanding the financial statement and how in just simply understanding the financial statement correctly can dramatically increase profits and create effective workflow systems.
Before the main topic of the week, Chris wants to discuss Gary’s new hobby…long-boarding. As it turns out it’s not just any longboard, “but the Ferrari of longboards” with a wireless remote triggered engine. Gary’s relives a dramatic story/situation that happened on the Venice Beach boardwalk the other week. Following this Chris wants to have the “mid-life crisis conversation”. As Chris asks what Gary will purchase for next car, they discuss classic cars and some of their own car history including the cars on their dream list.
The experts of the Service Drive then move onto the main topic of the week – financials. Chris opens up the topic talking about how managers aren’t paying enough attention to the financial statement and focusing too much on gross. Chris and Gary break down what you need to be looking at when you’re going through and working with financials – profit is the bottom line, “we’re in the business of making money”.
Gary reminds Chris of when he taught him how to understand financials many years ago, using a pen and pencil instead of Excel spreadsheets. Both Gary and Chris discuss how difficult it was and how it made them feel almost stupid “it took me until the 5th or 6th time to get it”. But it’s just repetition and learning how to work and understand it, as Chris states “it’s a living and breathing thing… you don’t have to be a maths whizz…you just need to learn it”. Understanding expenses, net income, gross income, effective labor rate, the gross profit percentage, and realizing how your financial metrics function helps create CLARITY in the business as it touches so many various components, resulting in better systems and the tools to scale and grow your SERVICE DRIVE.Also available on:
Service Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience.
First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move onto the main topic this week of Service Advisors who over deliver and those who “almost see the business as their own and have an overwhelming care for the customer”. Chris then breaks down a good hiring process, a system that he uses to hire the “over-deliver” type of advisor. Chris and Gary break down the TIPS and TOOLS on how to create a perfect system and work environment so that advisors can function at a top level, in addition to highlighting the factors that inhibit them from fulfilling that potential.
This week’s show is a great snack-sized episode that will help improve your Service Drive systems and give you the tools to get your advisors to the elite level.Also available on:
Chet Holmes’ book The Ultimate Sales Machine.
Gary discusses one of his favorite books ‘The Ultimate Sales Machine’, in doing so he mentions that it would be in his top 5 favorite business books of all time. This sparks a debate that triggers the rest of the podcast as Chris brings up other books that would knock The Ultimate Sales Machine out of his top 5. They look at must-read books that have changed the business and leadership sphere, having a conversation about their best points, tools, and takeaways. As always these involve some funny stories!
This week’s show is great if you’re looking for some essential reading or looking for a great reading list that will help inspire you to go further in the SERVICE DRIVE. As Chris states, “the list is the creme-da-la-creme” of business books.Also available on:
On this week’s show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss staffing for the peaks and not the valleys.
As part of the tradition, before the SERVICE DRIVE gurus break down the tools and tips on staffing for peaks, they get caught up on their recent activities. Gary had a meeting with the managers of a hotel to hold the Chris Collins Top Dog Event 2017 at their hotel. To show their interest and to entice to do the event at their location, they brought Chris and Gary a beautiful porcelain dog, but it wasn’t an English Bulldog – find out what they gave them on the show.
Gary decides to try Chris’ tequila and his eyes water (see the trailer!). Gary also brings up that he has a tattoo appointment this weekend but still unsure what to get, maybe a sprocket, a gear. See what tattoo he got in a couple weeks!
The Service Drive leaders then move onto the main topic of the week – staffing for the peaks and not the valleys. Chris states “the thing we keep fighting in our industry is retention with customers but we keep making SERVICE ADVISORS write more and more customers”. Chris and Gary look at how you hire for the peaks, addressing the culture of the business, and delving into the fundamentals – SYSTEMS, SYSTEMS, SYSTEMS. They break down the specific tools and tips you need to make sure you’re prepared for those busy times and not functioning at high-value in the quiet times.Also available on:
Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss how to create a profitable menu that will guarantee to increase your Effective Labor Rate (ELR).
The leaders in the SERVICE DRIVE break down SIX crucial steps to creating a perfect menu that WILL increase your ELR. This is a content rich show that hits straight to the point! or six, seven, eight points in this case! Talking about how you can connect with your parts manager Chris tells a story from when he sat next to Bryan Adams on a flight and used a technique to break the ice and start communication rolling.
In this week’s show, the guys put back a lot of the fun talk and banter and deliver some great TIPS and STEPS to greatly improve your menu and increase your ELR. Get your FREE MENU and explode your profits here – menu.chriscollinsinc.comAlso available on:
Customer anxiety in the Service Industry. Chris states – “in service, it’s unique, unlike any other industry, because the sale and the retention is based on TRUST”.
The show kicks off with the SERVICE DRIVE guru’s joking about being sick last week and missing last week’s episode.But that didn’t stop the Bulldog from working. He talks about his trip down to San Diego to Stone Beer Brewery to do research for his new book. He discovers some clever marketing techniques as well as beer being super high on the glycemic index!
This moves onto the main topic of today CUSTOMER ANXIETY. The guys discuss what causes customer anxiety, what frustrates customers before even coming into the dealership and what eventually drives customers away. They look at decision fatigue, issues of waiting, no direction, not making the customer feel important and other problems surrounding the customer experience that may cause customer anxiety. Gary talks about how people feel psychologically when they go to Disneyland. They are excited and are in a fun mindset when they arrive but when they see the lines and the waiting times for the thing they were initially excited about, this mindset shifts. Gary furthers this by talking about going clothes shopping with his wife and how customer service works in other industries – jokes and insightful tips follow! They relate all this back to the service drive and give you specific tools, all the way down to how many advisors you should need, in order to create a thorough understanding of the way customers think.
This is MUST LISTEN EPISODE for the getting into the CUSTOMERS MINDSET. How are the customers feeling when they see lines, people cutting in front, no one approaching them to help, confusing responses. The leaders in the SERVICE DRIVE industry guide you and give you the tools and steps in how to deal with customer anxiety effectively. If you would like to get more on the topic click the link below to get Chris’s selling DVD program Service Drive Judo.Also available on:
The top 5 ways to train your team. These insightful tips will give you some new directions in which you can make training more effective.
The show kicks off with Gary tasting his bourbon of the month. Gary loves it, Chris tries the smallest sip and doesn’t seem too impressed, even our in-house producer Lucas gets involved. This leads to a discussion about the Beard competition Jair and Mario ran on the social media platforms, and how kindly Homer Cut’s, a good friend of Chris’, donates his beard oil for the competition. Chris highlights the passion, the care and the attention to detail that Homer puts into his craft, and how that is something missing in the world… a true love and passion for what it is you do. See the link below to get involved in Homer’s amazing products.
In this content-rich show, Chris and Gary break down THE TOP FIVE WAYS to have effective training in your company. They reveal the tips and insight into how training is integral to growth and performance, not just for those who are struggling but for those who are in a good position – it doesn’t matter what level you’re at, training is crucial.Also available on: