Podcasts

#21: Small Hinges Swing Big Doors

Leading Service Manager Trainers, Chris Collins and Gary Daniel, discuss how small changes in your Service Drive can make significant changes in your overall success.

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#20: The Looming Technician Drought

Top Service Manager Trainers, Chris Collins and Gary Daniel, discuss the looming Great Technician Drought. But don’t despair, the guys will give you a light at the end of the tunnel. If you’ve been having trouble hiring technicians, like everyone is, the are guys sharing sustainable ideas you need to hear. Also, the guys review Robert B. Cialdini PhD new book Pre-Suasion: A Revolutionary Way to Influence and Persuade and how to apply its findings in your service department.

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#19: SPECIAL Inside Master Sommelier’s Work Ethic

Leading Service Manager Trainers, Chris Collins and Gary Daniel, invite you into a Mastermind Coaching Group with Master Sommelier, DLynn Proctor, to dissect the work ethic necessary to pass the hardest exam in the world. The guys discuss factors such as profit margins, psychology, inventory, and the gamification that goes into operating a profitable wine list. The wine business, surprisingly, has multiple similarities to dealership’s service departments. Who would’ve thought? So kick back, grab a bottle of wine and listen in!

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#18: The 6 Differences That Separate Low and High Performing Service Departments

Top Service Manager Trainers, Chris Collins and Gary Daniel, welcome special guest Dan Morris, owner of a Honest-1 Auto Care shop in Florida. Dan’s been in the industry for years and has seen his fair share of low and high performing departments. The guys explore the 6 notable differences that either make or break shops, from having big vision to training to hiring techs. If it’s your goal to grow your service department’s profitability, this episode is a must.

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#17: Standard Service Department Weaknesses

Leading Service Manager Trainers, Chris Collins and Gary Daniel, build off their discussion from last episode focusing on the standard weaknesses of service departments that cause them to fail or underperform. From RO counts to outdated processes the guys will share how to stop these mistakes immediately. Also, Lucas Wilde, our go-to media man, shares his recent service department nightmare.

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#16: Reasons Why Service Departments Fail or Underperform

Top Service Manager Trainers, Chris Collins and Gary Daniel, explore the common reasons why fixed ops fail or underperform. From customer service to training to pricing strategies, they cover it all. In particular, the hurdles technicians face when taking on the position of service manager. This happens to be Gary’s area of expertise. So settle in, the guys go deep on this one.

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#15: The Most Effective Dispatch System

Leading Service Manager Trainers, Chris Collins and Gary Daniel, along with Guest Star Bulldog Lola Collins, join in the debate between manual dispatch versus electronic dispatch. Upon a listener’s request, we diagnosis his systems from advisor to tech ratio to his ideal dispatch system. Also, we discuss Charles Duhigg’s new book and how to apply it’s lessons in the service drive.

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#14: Top Dog Service Manager Happy Hour

Top Service Manager Trainers, Chris Collins and Gary Daniel, welcome back Mario Pernillo, Jair Martinez, The GOAT Hassan Salem, and first timer Ben Alexander. It’s a rarity to have all these guys in one room, so naturally, the guys are letting loose. Together they reminisce on Top Dog 2016, the 50K Service Manager Challenge, and debate who was this year’s best speaker. After such a memorable Top Dog 2016, the guys can’t help but wonder how they’re going to top it next year.

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#13:The GOAT’s KPI’s to Increase Productivity

Leading Service Manager Trainers, Chris Collins and Gary Daniel, welcome the GOAT (Greatest Of All Time) of Service Advisors, Hassan Salem. Hassan didn’t become the GOAT by accident; he operates on a different playing field above the rest to increase productivity. Chris and Gary pick the brain of this Great for his KPI’s and process on customer retention, increasing customer paid labor, and incentivizing technicians. Along the way, the guys also discuss the ongoing debate between Messi or Ronaldo and Hassan’s sky-high cholesterol (it’s worse than Gary’s!).

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#12: Techniques to Convert Difficult Customers

This week on Service Drive Revolution, top Service Manager Trainers, Chris Collins and Gary Daniel, welcome Jair Martinez, Service Manager turned Chris Collins Service Advisor Trainer. We discuss the complexities of interacting with difficult customers, Jair’s finely tuned system as an advisor and the importance of setting goals. If you find yourself wondering it your goals are smart or stupid, you’re on the right track.

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