#37 – Your Questions and Comments

Questions and Comments – Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel read out and respond to some your questions and comments.

Before the guys get into your questions and comments, Gary opens his new whiskey treat “the gift that keeps giving”. Chris the moves on to the interesting questions troubling some of the advisors out in the trenches. He connects with a manager who uses Chris’ book ‘Millionaire Service Advisor’ as a mandatory reading manual for those joining his team – particularly the last 23 pages. This sparks a revisit to the book for Chris who finds those pages and looks at what makes those last 23 pages so impactful.

They discover this is on step 5 of a multi-step system – so sure enough they want to see what those are and why weren’t the first 5 were not included – all is unraveled in this week’s show.

Chris then moves onto a frustrated advisor who used to be a tech who is moving to a new shop where he wants advice on how to get on better with his techs. Gary responds to this from his wealth of experience and knowledge from spending many years with his head under a hood and under the car. He gives him some precise tools and what can be fixed on what can’t. Chris, on the other hand, approaches the frustrated advisors’ emotion and how he can utilize this in a way that is effective. He looks at how having paradigms shifts and alternate perspectives on certain things can help improve relationships. To emphasize this point, Chris tells a very in-depth, personal and intriguing story from how he would deal with people in the music industry when he served as a Seattle drummer in the 90’s grunge era. It leads onto how he started consulting in the automotive industry at 24, and how he became nearly destitute struggling for that dream.

One day, with no money in his bank and in the pouring rain in Seattle, he walked into a bookshop and paid for using a credit card, a book that literally changed his life and had him in tears.

This episode not only gives you behind the curtain insight into the minds leading the service drive coaching industry, but it gives you a chance to hear what other managers, advisors, and techs are going through and feeling in the current climate of the industry.

Also available on:

#36 – How To Make Gamification Effective

How to be effective with Gamification, an expertise of the Chris Collins Inc family.

Before they discuss the main topic of this show, the guys talk about cases from their own dealerships that involved customer service issues. Chris and Gary pick Mario’s brain as they pass ideas back and forth about how advisors can deal with those kind of problems and how it affects them. Resolving this, the guys bring up the relevance and the essential tool of SYSTEMS – an indispensable key in creating a complete model of success. To further the opening segment, the SERVICE DRIVE gurus bring up various topics that advisors struggle with, including facing common customer issues, coming up with direct solutions on how to fix those problems.

Before they move over to the main topic of this week Gamification, Chris asks Mario “ok so what are your top 5 tips….for dating!”This leads onto a discussion of love languages, for more onthat click the link for the full episode!

Moving onto Gamification, Mario reveals his best games for getting the advisors motivated. He discusses some of his favorite games, breaking down the rules and revealing how they create a buzz and energy that will want everyone to get involved and therefore push more sales. Mario also discusses how he comes up with the games and how they evolve and change to suit the dealership. He recommends that all the games should be taken with the base rules, ideas and concepts and then are adapted to suit the vibe of your shop. In addition, Mario talks about the games that are the most effective right now, looking at a trend of how some games really motivate advisors to do better and be more productive.

Finally, Mario looks at what holds managers back. What is the main issue that holds a manager back from making Gamification an effective tool in their tool box?…All is revealed in this next episode of SERVICE DRIVE REVOLUTION.

This week’s show has some amazing insight into the potential of Gamification. If you struggle implementing, coming up with ideas or just getting into the spirit of games in your SERVICE DRIVE, then this is must listen podcast.

Also available on:

#35 – How to Make Profit and CSI Sexy

How CSI and profit can be sexy. But first, as part of SERVICE DRIVE REVOLUTION tradition, the guys start out with some catch-up talk on their week.

Chris and Gary went from Las Vegas to Washington DC.to Florida, and had some hilarious mishaps on the way. Gary just so happened to book a meeting during Daytona 500 so the city was packed. Furthermore, Gary thought it would be a good idea to book an AirBnB for the weekend, which seemed like a perfect plan. Then Chris realized Gary had read the ad wrong and booked a room in someone’s house, rather the entire house as he had intended. That wasn’t going to work for Chris so no big problem – just book a hotel room – only it was Daytona 500 and you couldn’t book a room no matter how hard you try. Listen to the FULL EPISODE to find out how they hilariously get out of the predicament! Other highlights from the trip involve finding a bookstore with original signed Bukowski books, bumping into Donald Trump’ s motorcade and discussing who would be the best sponsor for the podcast – they’re thinking Cholesterol medicine brands such as Lipitor or Prilosec.

The guys nail down onto the focus content for this week. “One of the main things that we took away from the meetings was that we need to execute and create momentum”. Chris leads this on with how guys are missing the basics. They discuss how less is more, and that the subtly can be sexy. As Gary furthers “You can have all the new sexiest equipment like the tablets, but all that stuff doesn’t matter unless you have the solid foundation”. Although tools like this can be really helpful, Chris and Gary discuss ‘ blocking and tackling’, a repetitive formula of fundamentals is what succeeds. Gary brings up Jair’ s amazing talk on‘ The Visionary Roadmap’, which looks at how companies, such as Starbucks, implement step-by-step processes to map out each moment of the customer’s experience. To finalize their point, Gary uses a case study of when he worked at Mini and how another store doing way better in profit and CSI than the store he was in. To find out what they were doing different, Gary caught a flight and was shown very simply and very quickly what he was doing wrong in his store. Click the link below and listen to the full show to find out what this simple SOLUTION was. This solidifies the logic that understanding the basics is way more effective than searching for a magic pill.

This week’ s show paves the way in mindset, leadership, and management skills. Chris will reveal the POTENTIAL of effective systems and how creating a culture of belief is the big first step. It will help takes your SERVICE DRIVE to the next level and to record-breaking results…“There is no trick, the trick is just doing it!”

Also available on:

#34 – How To Motivate Your Technicians

The best tips and tools on how to motivate your technicians.

They get straight into the NFL banter by helping Jair, a committed supporter of Joe Montana, realize that Tom Brady is the greatest quarterback of all time following the crazy Super Bowl comeback. This leads onto to an interesting discussion about what makes someone the greatest, how is that measured and what is that based on. What motivates the best? What keeps them at the top? And more importantly, how can you use these tools with your technicians.

They use this debate as a way to relate it back to the service drive and technicians in order to understand a fundamental component of business – RESULTS. Looking at how essential results are Gary states “It is the only final measurement, it is. It really doesn’t matter what you intend to get done or what you want to have happened…it’s what happens that matters”. Jair then furthers this point by looking at leadership and how a key component to reaching those results is knowing how to be an effective leader. He then uses the Brady analogy to highlight how Brady utilizes the talent in his team and exposes their talent in order to be effective.

We highly recommend this podcast if you want to understand LEADERSHIP, TRACKING PRODUCTION and THE CULTURE OF PERFORMANCE. These skills are essential and can be utilized to get the best out of your team, and thus the best results in your market – the same results that success is measured by. You will come away with this podcast with clarity. You will understand and have a clear vision on how your techs are performing and why they are performing they way they are, and then finally what to do with them. THIS IS MUST-LISTEN EPISODE!

Also available on:

#33 – Advanced Sales

This episode is not only hilarious, but has some of the most amazing SALES TRAINING TIPS you’ll hear this year.

STRAIGHT OUT OF THE GATE the Service Drive Gurus Chris Collins, G-MAN and a now regular Jair Martinez, open with Jair’s offer to wed his close friends, which turns into some comedy later on in the show. But first the guys wind down by noticing the coinciding trips to Las Vegas this weekend; Jair heading to a bachelor party and Chris and Gary heading for work – maybe they’ll meet up!

This quickly turns to some great gambling stories. First Gary recalls a time he was playing craps and he has was playing alongside Chris and made a mistake that threw off Chris’s Flow – a big no no! Jair follows this up talking about his trip to Lake Tahoe the past weekend and how a close friend of his was rolling the dice, killing the table with people cheering and winning, and how his wife came over and said “I want to leave”- listen to see what follows. This leads onto a couple greater and completely hilarious Vegas gambling stories.

This swiftly moves onto the main topic of the week – ADVANCED SALES. This truly integral topic is addressed through the amazing book – Never Split the Difference: Negotiating As If Your Life Depended On It by Christopher Voss and Tahl Raz. Gary looks at how the author Chris Voss wants to become a FBI negotiator, literally negotiating like lives depend on it. Gary discusses the path he took which involved a year working on a suicide hotline and how he got into such an intriguing role, dealing with and negotiating with hostage takers and kidnappers. Gary breaks the book down giving you KEY TOOLS and direct tips that you can implement in order to have advanced sales techniques. One of these tips is how you speak to people with a certain tone, and then mirror back to them what they are saying – this segment in the show is truly fascinating as the hosts start using it against each other live without them even noticing.

This episode is not only hilarious and maybe the funniest SERVICE DRIVE REVOLUTION episode to date, but it is packed with amazing tools, tips and is super RICH CONTENT. You will receive some of the best insight into how you can take sales to a whole new level while highlighting the things you’re doing wrong. Learn from an FBI negotiator through Gary’s book review, have a laugh with hysterical gambling stories, and be the best in your Service Drive TODAY by clicking the link below and listening to the show.

Also available on:

#32 – The First 100 Days of Office

The leaders in Service Drive address the importance of getting your 2017 year started right. They emphasize how the first 100 days are critical to getting on track and setting a high standard for the rest of your year.

Opening this week’s show, the guys tease each other with some familiar topics from Gary’s cholesterol to Jair’s days getting hazed in his Fraternity. Gary’s cholesterol reminds Chris of a Sam Kinison joke about laying dead on a slab…watch the show for the laughs. This then moves onto the $50,000 SERVICE DRIVE MANAGER challenge that Chris hosts each year and awards at the TOP DOG EVENT 2017. They discuss how the event becomes a win-win either way as your progression is financially viable whether you win the $50k or not. The topic swiftly moves onto an interesting business discussion based on Warren Buffett’s practices in philanthropy and general business practice. They discuss a documentary that features and profiles Warren Buffett, and how even with billions of dollars he remains grounded and humble. Chris makes an analogy about keeping stats on baseball in the 1950s and how Warren says that he would just wait for the perfect pitch because it’s not like he’s going to strike out in business waiting for the perfect pitch.

The SERVICE DRIVE gurus then move onto the main topic as Chris asks the question “What’s your first 100 days of 2017 going to be like”? Chris then lists off the things that a new president entering administration has to do within those first 100 days. What must a president do leading up to and within his/her first 100 days? They look at the complexity and the longevity of the list, and how there are so many various huge decisions to make. Chris then draws this back to the service drive by stating “look at what they have to do, we have much easier decisions to make, like adding another phone to the switchboard”. The guys then motivate you to take those decisions, take action and fire you up for your first 100 days of 2017. They discuss how they can help you help yourself, and with the right guidance that Chris offers, this can be your most productive period ever – NOW is the time to take that step…as Gary states “there are still 60 days left, you are not too late!”

The show offers you more of a personal side of our hosts, looking at how they stay in shape and make daily decisions. Although mostly entertaining than content driven, the show still relates and draws back to practices that you can implement in your own life to further your self-progression and success. Click the link below to view the full episode as Chris, Gary and Jair invite you to join them and if you’re ever in need of advice or tips, they are there for you! Feel free to comment or email in, and if you enjoy the show, please subscribe.

Also available on:

#31 – Understanding Ego and The New Era Of Marketing

In this content rich show, Service Drive Guru’s Chris “THE BULLDOG” Collins and Gary Daniel “THE G-MAN” discuss multiple informative topics that will help you realize the less obvious tools that will take your Service Drive to the next level.

Gary gives one of his most intriguing book reviews to date on the book Ego Is The Enemy by Ryan Holiday while Chris reveals the “twists” in the NEW ERA OF MARKETING. But first, as part of the after work fun, Chris brings up a SERVICE DRIVE REVOLUTION hit feature…Gary’s Cholesterol – “even whole foods are asking about you! ”The guys joke how they give so much great content away on the podcasts that other’s would probably charge for, but still the one thing that people bring up to them the most is…you guessed it – Gary’s Cholesterol. HOWEVER, there is a reason why people ask this the most, which the guys realize when they discuss marketing, more of this later in the show. Chris then resolves this by simply stating “It sucks getting old”. This follows with a brief TRUMP discussion and then the guys move onto the main topics.

First, Gary gives insight into Ryan Holiday’s book Ego Is The Enemy. Gary, as a fan of Holiday’s, discusses how the writer dissects the Ego, and how the ego implements its way into day to day life. He looks at how“ ego can potentially be stopping you from progressing but in a very subtle way”. Gary relates this to the Service Drive and looks at how you progress in your own paths, from shop foreman to service advisor to the assistant service manager for example, and how your ego can overstimulate confidence in a way that can hinder the effectiveness of those transitions. Gary breaks this concept down and gives you great TIPS on how you can manage your own progression and successes in your career not just focusing on “the highlight reel” but also the “failure reel”…“It’s interesting because if you’re aware of it…then you can get in front of it!”

Chris moves the conversation onto Marketing and how the industry’s marketing strategies are too “copy-cat and boring”. Chris looks at how mainstream shows use their drama to pull attention, how excitement and stories help attract wider audiences. Chris then takes you BEHIND THE CURTAIN at Chris Collins Inc and reveals what pulls best with his own email marketing strategies. Furthermore, he breaks down and gives you direct steps in how you can really capture the attention of your target audience. Click the link below to watch the full episode.

Also available on:

#30 – The Carlisle Technician Survey: PART 2

In the JAM PACKED second installment of this two-part show, Service Drive Gurus Chris Collins, Gary Daniel and Jair Martinez continue their guidance through the Carlisle Technician Survey.

Chris has the perfect prognosis and remedy solution for the issues coming out the Carlisle Technician Survey. Discussing ways in which advisors and techs can bond and create better lines of communication leads onto some of the craziest stories heard on the show so far, THE “TRUST FALL” stories. Jair goes first and unravels a story of brotherhood trust, so strong that he lets a group of guys wake him up in the middle of the night, blindfold him, hang him over the edge of a 3 story building and…let him go. Gary leads on with his own story, which is less serious and more comical; a story of self-struggle, military style recreation, all within the context of a team building exercise. BOTH, however, lead to the same point – how can we break barriers, open trust and create bonds between people that will run much deeper.

After these highly entertaining but also insightful stories, Gary cracks back down to content and statistics. His findings bring to light a worrying set of stats and prospects painting a fairly bleak picture, to which Chris responds “WE GOTTA FIX IT!”. To wrap up the show Jair asks Chris some great questions on the process of writing a book like The Irreplaceable Service Manager. How do you go about putting a book like that together? Why can only someone who has experience in the service drive can write a book like that and not a ghost writer? Chris gives some great tips from behind the scenes of writing his bestselling books.

Join the Chris Collins Family in this show to wrap up the highly intriguing two-part episode “Carlisle Technician Survey”. Gary has taken out the hard work and pain by going through the entire study, dissecting and then highlighting the important tools and new stuff that you can take away and implement in your SERVICE DRIVE TODAY.

Also available on:

#29 – The Carlisle Technician Survey: PART I

In the first of this two part episode, the gurus of the Service Drive Chris Collins and Gary Daniel join Chris Collins Inc Coach and Mentor Jair Martinez in a series of discussions. These range from Gary’s bad eye sight, Underoos, Jair’s terrible car service, wine grown on the cliffs of Italy and multiple karaoke versions of various classic rock hits intertwined throughout – as Gary laughs “We’re musical tonight!”

Moving to our main topic of the week, Gary puts on his “readers”ashe breaks through the statistics and the compelling charts mapped out in a very revealing study and survey- The Carlisle Technician Survey. The study outlines the barriers between TECHNICIANS and ADVISORS and more important it looks at the reasons as to why customers switch between dealerships and independents – WHAT IS PUSHING YOUR CUSTOMERS AWAY? WHO HAD A SLIGHT EDGE IN THE EYES OF THE CONSUMER AND WHY? Surprising and Shocking revelations follow! Gary breaks down these statics in the survey in an easy palatable way so that you can come away with straightforward answers to some of the big concerns in our industry.

This if the first part so SUBSCRIBE and listen to next week’s show as Gary delves deeper into the study and reveals some simple tools that you can implement in your SERVICE DRIVE today! It will help retain customers, create a fun, enjoyable and collective work environment between components of the service drive and finally give amazing insight to how the customers, tech and advisors think!

Also available on:

#28 – Drive Sales And Retention With Events

The huge potential of throwing events and include tips and tools from their own past on how to execute them effectively. But before you get into the main course, the SERVICE DRIVE guru’s kick around ideas for the key speakers at the 2017 TOP DOG EVENT…It will be difficult to top last year with the likes of Jocko Willink, but this year they are talking other possibilities – Hulk Hogan, Gene Simmons, Tony Dungy. Let the guys know in the comment section below if you have any ideas!

Moving onto the focus topic, Chris begins by stating “First we’ll give perspective on events” using his own experiences coming through the SERVICE DRIVE, “and then we’ll tell you how to do it!”. Chris tells a story of an event his Subaru/Audi/Volkswagen dealership ran in the early 90’s, and how he was able to sell nine $1200 head gaskets in one day – a common issue with the Subaru’s that just weren’t getting fixed. His game changing epiphany that set the way for prolonging profit and growth was simple – “when they see it…they buy it!”. The story jumps ahead a decade to where Chris is running a Jeep/Dodge/Chrysler Dealership when he discovers an industry shifting game changer, a solution to a problem that Chris highlights – “the events run good but…how do we get a lot of people there?!”- Listen to the Full Episode to hear this golden piece of advice that will flood your events with traffic, the advice that Gary tells Chris “YOU HAVE THE KEY!”

Not only do they go through the essentials for a record breaking events, they breakdown the potential problems and issues you could run into implementing their tools, and of course a way to overcome them! This episode is a MUST LISTEN for those who want to master events, master service clinics and get immediate tools and ideas on how reach your potential in running amazing events. Chris and Gary share their invaluable first hand knowledge so you can be better and succeed in this industry.

Also available on: