#29 – The Carlisle Technician Survey: PART I

In the first of this two part episode, the gurus of the Service Drive Chris Collins and Gary Daniel join Chris Collins Inc Coach and Mentor Jair Martinez in a series of discussions. These range from Gary’s bad eye sight, Underoos, Jair’s terrible car service, wine grown on the cliffs of Italy and multiple karaoke versions of various classic rock hits intertwined throughout – as Gary laughs “We’re musical tonight!”

Moving to our main topic of the week, Gary puts on his “readers”ashe breaks through the statistics and the compelling charts mapped out in a very revealing study and survey- The Carlisle Technician Survey. The study outlines the barriers between TECHNICIANS and ADVISORS and more important it looks at the reasons as to why customers switch between dealerships and independents – WHAT IS PUSHING YOUR CUSTOMERS AWAY? WHO HAD A SLIGHT EDGE IN THE EYES OF THE CONSUMER AND WHY? Surprising and Shocking revelations follow! Gary breaks down these statics in the survey in an easy palatable way so that you can come away with straightforward answers to some of the big concerns in our industry.

This if the first part so SUBSCRIBE and listen to next week’s show as Gary delves deeper into the study and reveals some simple tools that you can implement in your SERVICE DRIVE today! It will help retain customers, create a fun, enjoyable and collective work environment between components of the service drive and finally give amazing insight to how the customers, tech and advisors think!

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#28 – Drive Sales And Retention With Events

The huge potential of throwing events and include tips and tools from their own past on how to execute them effectively. But before you get into the main course, the SERVICE DRIVE guru’s kick around ideas for the key speakers at the 2017 TOP DOG EVENT…It will be difficult to top last year with the likes of Jocko Willink, but this year they are talking other possibilities – Hulk Hogan, Gene Simmons, Tony Dungy. Let the guys know in the comment section below if you have any ideas!

Moving onto the focus topic, Chris begins by stating “First we’ll give perspective on events” using his own experiences coming through the SERVICE DRIVE, “and then we’ll tell you how to do it!”. Chris tells a story of an event his Subaru/Audi/Volkswagen dealership ran in the early 90’s, and how he was able to sell nine $1200 head gaskets in one day – a common issue with the Subaru’s that just weren’t getting fixed. His game changing epiphany that set the way for prolonging profit and growth was simple – “when they see it…they buy it!”. The story jumps ahead a decade to where Chris is running a Jeep/Dodge/Chrysler Dealership when he discovers an industry shifting game changer, a solution to a problem that Chris highlights – “the events run good but…how do we get a lot of people there?!”- Listen to the Full Episode to hear this golden piece of advice that will flood your events with traffic, the advice that Gary tells Chris “YOU HAVE THE KEY!”

Not only do they go through the essentials for a record breaking events, they breakdown the potential problems and issues you could run into implementing their tools, and of course a way to overcome them! This episode is a MUST LISTEN for those who want to master events, master service clinics and get immediate tools and ideas on how reach your potential in running amazing events. Chris and Gary share their invaluable first hand knowledge so you can be better and succeed in this industry.

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#27 – The Dirty Little Secret: The Future Of The Industry

A tell-all episode with some obligatory NFL talk with Service Advisor Trainer and Service Manager Coach Jair Martinez…a 49er’s fan. This kind of football talk has relevance though as the guys discuss how football has created systems and culture, two huge components in the success of any business. How important is it that Tom Brady and the best coaches in the sport implement a great SYSTEM that converts? Furthermore, how important is it that other players and coaches, including rivals and competitors in the industry strive to learn from the greats? CULTURE AND SYSTEMS! – All is revealed and discussed in this week’s podcast.

Once the football talk is over, the main topic of the week – ‘The Future Of The Industry’ starting with the brand new Cadillac subscription program. As most other industries have clearly seen and outlined their progression, the guys highlight the realization we are living through the greatest technological and systemic advancement the car industry may have ever seen. As Chris states “General Motors… FORD…they don’t get it!”…“they need to listen to this!” – Chris follows this with his boldest, most concise, most epitomizing and arguably…his most important statement to date.

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#26 – The State Of The Industry

Chris Collins and Gary Daniel, provide insight and intrigue as to the current state of the Automotive Industry and where it’s heading. Not only do they provide the insight, they discuss ways to stay ahead of an ever changing and malleable industry. BUT FIRST, the service drive guru’s talk about their trip to New York and getting tickets to the exclusive Hamilton theatre production. Chris points out how the play is pushing the boundaries of how theatrical art can be made, ashe states “There are no rules!” They also are in for a surprise as they have seats right in front of a world famous musician and actress – to find out who, listen to the full episode below.

The duo then start to get into the real meat of the automotive industry and it’s future, dissecting various components of the industry, and seeing how some are failing to stay ahead and lead others. Chris points out that “the car sale is the lost leader”and not the service department. Gary furthers this by addressing the worst period he’s seen in the industry, in 2009 when car sales in his dealership went from 200 to 40 and in some cases 200 to 3, by highlighting how the SERVICE DEPARTMENT was making record numbers and more or less keeping the shop afloat! Furthering the debate of how Service could be the future of the car industry, Chris addresses the progression in autonomous vehicles, companies like Zipcar, and how UBER are more worried about who will service their fleet over the liability and risk issues.

In this episode, you are welcome to join Chris and Gary in the front row seats. You are invited to become a leader and start taking the steps to get ahead of the rapid transformation the car industry is undertaking. Listening to this show, getting involved and by being part of the Chris Collins family, is the first step into becoming the Netflix not the Blockbuster, the Instagram not the Polaroid or the iPhone and not the Nokia. Time to get ahead folks!

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#25 – How to Improve Focus and Time Management In Your Service Department

Straight out of the gate, Leading Service Manager Trainers Chris Collins and Gary Daniel open up a nice bottle of oak barrel whiskey, a monthly whiskey subscription from Chris to Gary that is“the gift that keeps giving”. Then the gurus of the Service Drive get down to business and start discussing the new Time Management tools, closely inspired by Gary’ s new read Deep Work by Cal Newport. But just as they are about to delve into the content, Gary walks into a landmine and reminds Chris of a story that Gary’ s wife let loose in the office – for that you’ ll have to listen to the full episode!

“Content! Content! Content!” Gary states as the duo refocus. Talking of focus, Gary becomes host as he takes the audience deeper into Cal Newport’ s book Deep Focus. The book addresses various case-studies on major CEO’ s, such as Bill Gates, and their approaches to a deeper level of focus in the business industry. How does social media, email, working from home effect your focus levels? Chris brings up a study that revealed the endorphin release onthe swiping motion on smart phones while Gary addresses the concepts of ‘task switching’ and ‘think weeks.’

This episode is essential for Service Drive Managers looking for the invaluable tools and advice that Gary and Chris Provide. You will come away with a laugh and smile, but more importantly you’ ll walk away with priceless tools that will help you implement improved focus, productivity and time management in the Dealership.

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#24 – Service Advisors: Should You Hire a Veteran or a Newbie?

“As a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives a hot tip from a listener on his cholesterol – a hilariously titled book called ‘Cholesterol Clarity’. Before the topic gets completely underway, Gary discusses his eventful weekend that involved some rough and tumble, unwanted attention from a mysterious figure, a sore head and some memory loss. Chris has some theories about what happened – all of which you’ll have to listen to find out!

In addition, Chris reveals some of his notes and major takeaways from a mastermind meeting he had with the New York Times best selling author Dr. Robert Cialdini. You may have heard Gary and Chris review Cialdini’s books from previous episodes, but here they apply some of Chris’ notes to the Service Drive. Furthermore, they talk about a few of Cialdini’s key studies on the subconscious mind and how something as small as putting up a poster can make huge improvements in productivity.

This episode is a must listen for those looking to gain the inside knowledge and tools on how to take your personal life, your business and more specifically your Service Drive to the next level.

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#23 – It’s Time To Get Uncomfortable

How personal growth and business success often require a level of discomfort. As prolific artist Jean Cocteau once said: “You have comfort. You don’t have luxury. Don’t tell me money plays a part. The luxury I advocate has nothing to do with money. It is the reward of those who have no fear of discomfort”.

In this revealing episode, Chris and Gary discuss their own personal experiences of discomfort, sacrificing their own comforts in the business world in order to progress and further their self potential. To exemplify and unravel this idea, Chris discusses his fear of public speaking – “i’m the quiet guy at back of the room”. How does Chris overcome this fear, through a small level of discomfort!

In addition, the SERVICE DRIVE gurus discuss the book Code to Joy: The Four-Step Solution to Unlocking Your Natural State of Happiness by George Pratt and Peter T. Lambrou. This book combines six decades of clinical experience with cutting-edge research. It looks at how two acclaimed leaders in the field of psychology have developed a revolutionary approach to happiness—one that’s accessible and practical enough to apply at home, yet powerful enough to create a profoundly positive transformation in our lives. How is this book and understanding mindset not only an essential part of business success, but a key component in personal development? Why is the book so relevant to business leaders and more specifically the Service Drive? Gary poses the problem ‘How is it that a technician that’s been great for 15 years, that’s your top tech, starts making mistakes. Then gets into a downward spiral and can’t get out of it. Makes mistake after mistake after mistake and you have to fire him. All along before that he was a great tech’. To find out how to resolve these hurdles and others like it, such as Chris’ taking over his first dealership at 29, listen to the full episode now. The secrets will become unravelled as you find out how problems in the Service Drive can be fixed with Chris and Gary’s tools on clarity, mindset, implementing simple solutions and committing to big goals.

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#22: Making 2017 Your Best Year Ever

Leading Service Manager Trainers, Chris Collins and Gary Daniel reveal how to build a forecast, how to establish goals and discuss the overall tools for making your Service Department the best it can be in 2017. Chris states “It’s ok if you don’t know it…but let’s get you knowing it, lets get you those tools!”.

Chris and Gary look into reaching various areas of potential, how success is drawn to clarity, and how reading books or listening to audio books can really improve your overall knowledge and understanding of mindset and personal development. This is a must listen episode for those looking to grow their department and make 2017 the year to be their best.

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#21: Small Hinges Swing Big Doors

Leading Service Manager Trainers, Chris Collins and Gary Daniel, discuss how small changes in your Service Drive can make significant changes in your overall success.

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#20: The Looming Technician Drought

Top Service Manager Trainers, Chris Collins and Gary Daniel, discuss the looming Great Technician Drought. But don’t despair, the guys will give you a light at the end of the tunnel. If you’ve been having trouble hiring technicians, like everyone is, the are guys sharing sustainable ideas you need to hear. Also, the guys review Robert B. Cialdini PhD new book Pre-Suasion: A Revolutionary Way to Influence and Persuade and how to apply its findings in your service department.

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