#9: Building Customer Relationships: The Do’s and Don’ts

In this episode of Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, discuss the profitable and proper way to begin a relationship with customers and the mindset needed turn obstacles into solutions. Listen in and hear proven techniques to approach customers, as well as techniques to avoid, and how to advantageously power through your obstacles. Whether you’re meeting a customer for the first time or faced with a new obstacle in the dealership, your mindset is 100% responsible for how the situation will end.

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#8: Leading Service Manager Strategies with Mario Pernillo

In this episode of Service Drive Revolution, Service Consultant & Lead Sales Trainer Mario Pernillo swings by Top Dog HQ in downtown Los Angeles to with leading Service Manager Trainers, Chris Collins and Gary Daniel to discuss the five commonalities between the nation’s top performing service managers. Listen as the guys break down the commonalities, and show you how to replicate these systems to transform your dealership into one of the best in the nation.

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#7: How Top Leaders Create Top Performers with Tim Kintz

In this episode of Service Drive Revolution, top Automotive Sales and Leadership Trainer, Tim Kintz stops by Top Dog HQ in Los Angeles to meet with leading Automotive Service Manager Trainer, Chris Collins and his right hand man, Gary Daniel to chat about breaking through perceived limitations, and techniques used by top leaders to create top performers in the dealership.

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#6: Navy SEAL Jocko Willink Bridges Battlefield Leadership to Business Fundamentals

In this episode of Service Drive Revolution, co-author of Extreme Ownership and former Navy SEAL, Jocko Willink joins leading Automotive Fixed Ops Trainers, Chris Collins and Gary Daniel to talk peak performance and the fundamental principles for leadership. According to Willink, while the situational tools and techniques may vary, whether on the battlefield or in business, or running an 8 year old girls soccer team, the leadership principles don’t change.

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#5: The differences between selling cars, and servicing cars w/Tim Kintz

Chris Collins and co-host Gary Daniel welcome top automotive sales trainer, Tim Kintz to discuss various differences and synergies between working with customers in service and working with customers in sales. Together they uncover proven techniques for increasing customer retention, closing ratios, and more. In this week’s book report, Gary break’s down master pitchman, Oren Klaff’s STRONG Method, as told in his book Pitch Anything. Tune in to learn how to optimize efficiency in your dealership and gain market share.

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#4: Top Dog Leadership from Dave Anderson for Maximizing Dealership Performance

Maximize your dealership’s performance and potential by perfecting your mindset. Chris, Gary, & Dave share flawless daily techniques to prepare your mindset for success. In this episode, learn why Chris and Gary refer to Dave as the Godfather of the service department. You’re going to love this Service Manager guru.

Then the boys delve into Dave’s finely tuned art of execution which he reveals in his new book It’s not Rocket Science: Four Simple Strategies for Mastering the Art of Execution. Whether you already have a process for execution or you have no process currently, Dave’s steps will revolutionize your dealership performance.

Watch as the leading Automotive Service Manager Mentor and Service Advisor Coaches in the world, Chris “The Bulldog” Collins and Gary “G-Man” Daniel, with the even more industry seasoned “Uncle” Dave Anderson, impart collective knowledge of decades of success in the industry to help you become a TopDog. Stay tuned for tips to win the $50,000 award for the Top Service Manager at this year’s TopDog Event August 19th – 21st in LA. You can’t afford to miss this one!

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#3 Making the Parts Department an Ally to Increase Service Efficiency

Don’t go into battle without an ally. Chris, Gary, & Donny share proven tested methods to seamlessly integrate the parts department into the service process, transforming dealership productivity.

In this episode, you’ll witness great the debate of runners vs kiosks vs counters, and learn what the “Button of Wisdom” has to say about you. Push the button, you can do it.

Then the boys get spiritual by exploring the transcendental method with Jen Sincero’s You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life, to expand your personal growth. Simply start with “where are you shaving, bro?”. Feed your subconscious before it goes mental.

Watch as the leading Automotive Service Manager Mentor and Service Advisor Coaches in the world, Chris “The Bulldog” Collins and Gary “G-Man” Daniel, present decades of knowledge in the industry to give you an edge. Take advantage and let these Top Dogs guide you on the road to success. Afterall, You choose your own reality, and own your own result.

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#2: Becoming a Champion in Service, The Magic Behind Customer Retention

Learn from greatness as Chris and Gary analyze NBA Champion, Magic Johnson to hone in your negotiating skills, and customer retention in the dealership. It’s all about that per cap. Plus, we’ll take a look at the hospitality industry, for some lessons on how we can better optimize our current business strategy and increase customer satisfaction.

After listening to Chris “The Bulldog” Collins and Gary “G-Man” Daniel, the leading Automotive Service Manager Trainer and Service Advisor Coaches’ in the world, you’re guaranteed to leave this episode with an enhanced state of mind to radicalize your service department. You’re welcome.

PS: If you think you have what it takes, try out Chris’s front door challenge. Would your money be safe?

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#1: How to Increase Dealership CSI and Other Service Drive Secret Weapons

Are you at risk of losing 82% of your customers to independent service shops? Recent research suggests most franchised new car dealers are. In this episode of Service Drive Revolution, Chris and Gary use “the fat kid analogy” from the best-selling novel: The Goal: A Process of Ongoing Improvement, by Eliyahu M. Goldratt to shed light on how to increase dealership CSI, the customer experience and build lasting relationships with customers who don’t stray from your service department.

Along the way you’ll pick some do’s and don’ts of dealing with technicians, uncover who wins the battle between paper inspection vs digital inspection, discover a little known service department secret weapon that’s proven to more than double customer pay sales and ensure customer retention, and find out how simply standing around can increase service drive efficiency — from the automotive industries #1 go-to guys for Fixed Operations; Chris Collins and Gary Daniel

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