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Book Special Combo

$74.95 $64.95

HIT THE GROUND RUNNING WITH OUR STARTER PACK.

Chris Collins’s first two books, The Irreplaceable Service Manager & Millionaire Service Advisor, are available at a special discounted price, for a limited time only.

SKU: IRSM101 & MSA201 Combo Category:
Description

The Irreplaceable Service Manager

Imagine that just 90 days from now, your service department can be performing at a level you never thought possible. The Irreplaceable Service Manager is the only book of its’ kind for Service Managers that provides a roadmap for dramatic increases in Fixed Absorption and Customer Retention. Armed with this book, you will revolutionize your department, guaranteed.

Millionaire Service Advisor

Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of training. On top of that, they also have the most influence on customer retention and future new car purchases.

The facts are, according to NADA, regular service customers are 17 times more likely to buy their next vehicle from their servicing dealership. And an increase in customer retention rates of just 5% improves dealership profits by 35%. This book will help you accomplish just that. Includes an 11 step process on how to implement our Circle of Trust System.

Reviews (1)

Reviews

  1. (verified owner)

    I purchased this book after looking for service adviser materials. there isn’t much info or resources out there about the adviser field that isn’t completely ridiculous our outright outrages in price. The book is pretty simple in terms of writing style, not too complex or filled with useless jargon. it gets right to the point. I would have liked to see more info on explaining pre-diag time for cars that are still under warranty and how to get it successfully without the customer having an issue. also, the book tends to lean towards bigger dealers who have a ton of traffic and even though all the ideas can fit into those who are smaller service drives, its apparent that his attention is focused on higher trafficked drives. but thats my opinion. still a good read on how improve your work ethic and customer base.

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