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The TRUTH About Service Advisor Training...
Irreplaceable Service Manager is a great start! But long-lasting, tangible results come from attacking training from every angle.
Watch below to see how to achieve it.
Dave Cissi
Mercedes Benz St. Louis
Net / Gross Increase of 36.1%
ELR Increased by $26
CSI Increased From 93 to 94
Master Class Service Advisor $1,499 Included
The most effective Service Advisor training ever created. Using our proven “Circle of Trust” system, Master Class Service Advisor teaches Service Advisors to connect with customers on a deeper level, and help them see that you care about their needs.
Master Class Service Advisor will transform your Service Advisors into highly-skilled customer collectors, who deliver the very best customer service experience every time.
- Module 1: teaches your advisors the importance of their role in the dealership and exactly how they impact car sales and customer retention.
- Module 2: gives an overview of all the credibility tactics that need to be in place to create lasting impressions on your customers.
- Module 3: shows your advisors exactly how they can instantly gain trust from customers and ultimately increase sales by improving retention.
- Module 4: gets down in the trenches and reveals the best methods to sell maintenance without being pushy or confusing customers.
- Module 5: is all about how advisors can transform any difficult customer into a satisfied, loyal customer who will want to return.
- Module 6: gives the step by step method to selling tires profitably without using them as a loss leader!
Damon Egan
Sherwood Ford
Net / Gross Increase of 38%
ELR Increased by $18
CSI Increased From 63 to 74
Service Manager University $3,497 Included
This course will teach you proven strategies to build a stronger team, increase customer satisfaction and retention, create pricing strategies that drive profits, and increase your ELR by as much as $15 to $20!
With over 4 hours of training content, Service Manager University gives you all the skills you need to become the hero of your dealership!
- Module 1: Fixed Ops Mental Overhaul helps you create and set targeted goals for your service department.
- Module 2: Fixed Ops Financial training makes it easy to identify the most effective pricing strategies for your department.
- Module 3: Service Drive Judo reveals the secret system we use to instantly upgrade any service department.
- Module 4: Gasoline On Fire shows you how to increase customer pay sales, increase CSI, lower your turnover and create accountability systems.
- Module 5: Service Advisor Pay Structure gives you a proven blueprint for creating a payplan that sticks.
- Module 6: Best in Show Bulldog Recruiting
BDC Training $997 FREE
You asked and we answered! This bonus BDC Training Course is better than anything available on the market today. Easily plug into your existing BDC to effectively meet your customers needs and improve your overall scheduling and follow up system.
With over eight modules to watch, scripts for inbound calls and follow ups, automotive basics training, and customer de-escalation techniques, your BDC reps will be equipped with everything they need to make a difference in your department. Here’s what our Heroes of The BDC Training will do for your service department.
- Increase your overall CSI score
- Retain more customers for longer by strategically following up and building relationships with everyone who comes into the drive.
- Increase service sales by setting your BDC reps up with effective scripts to turn any inbound leads into an appointment with an advisor.
- Streamline your shop flow by improving scheduling so your advisors can spend more time on their customers.
Don Volk
Cody Wyoming
Net / Gross Increase of 23.7%
ELR Increased by $29
CSI Increased From
Technician Tree Recruiting $997 Included
It is estimated we are losing two Technicians for every new one coming into our industry… With over 4 hours of content, Technician Tree is our system for recruiting and training a balanced mix of Technicians for your Service Drive, helping you reach the level of production you need in order to hit the big sales number you deserve.
Technician Tree has been tested and proven to hire hundreds of Technicians for our private Coaching clients. It worked for them, and it will work for you! Here’s what you’re getting…
- Copy & paste headlines, keywords and hiring ads you can put into place as soon as tomorrow!
- The 5 steps to hiring as many technicians as you could ever need!
- The 6 key pillars of creating an ad that pulls qualified techs that want to work for you!
- How to fill your shop with the right mix of A,B,C and quick lube techs.
- How to keep your techs happy and stick around for years.
Gamification Playing For Profits $497 Included
Many studies have proven that higher morale results in more sales, higher customer satisfaction, increased referrals, lower turnover, fewer discipline issues, and much, much more…
With over 2 hours of games included in Gamification, your team will be happier and more energized to sell and maximize profits! Here’s what’s included…
- The secret weapon to getting your employees to concentrate on selling the products that make the most impact on your department’s profitability.
- Everything you need to implement moral & sales boosting games within your service department.
- Increase your employee retention without spending a fortune on pay raises.
- 15+ games you can start right away!
And These Awesome Bonuses...
1-Hour Strategy
Session With Chris Collins*
Spend an hour with Chris Collins*, build a custom financial plan for your business, map out the first steps of your journey, and set goals for yourself and your team. Hiring Chris Collins for one hour would cost you $15,000 at minimum!
$15,000
FREE
1-Hour Strategy
Service Menu Builder
Having the proper service menu in place can make the difference between losing and gaining tens to hundreds of thousands of dollars in profit per month! Use our bonus master menu template to instantly put a strong service menu in place in your department.
$497
FREE
1-Hour Strategy
The 17 Laws of Leadership
Want to earn the loyalty and admiration from your team and management? In 17 laws of leadership, you’ll get the battle tested lessons of leadership from decades of creating, building, and leading, high performing teams.
$497
FREE
FREE
1-Hour Strategy
Monthly Virtual Advisor Trainings
Say goodbye to one size fits all advisor training. Members of our OnDemand platform can send all of their advisors to our Monthly Virtual Advisor Training meetings, where we work hands on with your team to review performance and overcome their obstacles.
$599 Per Advisor
1-Hour Strategy
Learn Financials in Under an Hour
Trying to increase profitability within your service department without ever seeing a financial statement, is like finding a needle in a haystack with a blindfold on! This bonus gives you the blueprint to understanding the confusing financial statement in under an hour.
$497
FREE
1-Hour Strategy
Business Office
Training
The business office is the spirit and soul of the dealership. In this bonus training, Chris walks the business office through how profitability in a service department is created, best hiring practices to set the department up for success, and the secrets he has picked up through decades of fixing service departments!
$497
FREE
FREE
1-Hour Strategy
Technician
Training
This bonus training provides your technicians with a strategic roadmap to take them to success in your department. From proven methods to filling the pipeline, setting up your service advisors for success, and complete inspection overviews, our technician training improves your entire department while boosting retention.
$497
1-Hour Strategy
Morning Meeting
Pops
Morning meetings are the secret to improving your employee morale and crafting a culture of constant improvement! But knowing how to throw an exciting meeting is always a challenge. Enter our Morning Meeting Pops! Short, comedic, and valuable videos you can throw on every morning to get your employees talking!
$497
FREE
1-Hour Strategy
Top Dog
Underground
It’s a dog eat dog world! In Top Dog Underground, you’ll go head to head against hundreds of other service managers and service advisors in the industry for your chance to win hundreds of dollars in monthly cash prizes!
$497
FREE
