The Traits Leading Service Managers Share

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

10 Reasons Why Service Advisors Fail

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

WOMEN IN THE SERVICE DRIVE

Women in the Service Drive

The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit more female salespeople and advisors. We know this, but this is what you don’t know… Personally, I employed tons of women in the service drive. Want to know why? Some of the best […]

THE TECHNICIAN TREE: HOW TO SURVIVE THE SERVICE TECHNICIAN DROUGHT

Technician Tree

It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service Manager at a shop in Michigan. His life was a mess; he was really upset. He said, “Chris, I just lost three techs and one was my best tech. It’s […]

MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF

The Answer To the Tech Drought

Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost your best technician, and man, he took a […]

HOW TO MAKE CSI AND PROFIT SEXY AGAIN

Bringing Sexy Back by Chris Collins

This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think… One of the things that drives me the craziest is when people are having trouble with their service drive and they tell me they need more traffic, or some fancy […]

SKYROCKET YOUR SALES WITH THESE ADVANCED SALES TECHNIQUES

Advanced Sales

I recently found out that we added a new service—we can marry you. That’s right, our very own coach, Jair Martinez has been ordained in the state of CA! (I’m not sure what that says about California.) So, not only do we have the best coaching groups, advisor training, and service manager University around at […]

CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS

Chris Collins photo

That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy an exclusive behind the scenes look at our ridiculously fun Elite Mastermind Coaching Group meeting as we focus on continuous improvement for business performance. Our Elite Coaching Groups are made up of the best of […]

THE BUSINESS MINDSET AND YOUR SUCCESS

Light

The business world is a tough place to be. In order to succeed you need a lot of things – people, finances and the right products or services. That said, perhaps the most important factor that drives business success is your mindset as the owner. Mindset is defined as having an established set of attitudes. […]

IS IT TIME TO CONNECT WITH YOUR CUSTOMERS?

Puzzle

When you connect with someone, you form some sort of bond with them. When it comes to people it’s basically establishing some sort of rapport or relationship with them. When you get that, you are able to trust one another. This often results in accepting what each other is saying without question or at the […]