Grilling Up Success: What BBQ Can Teach Your Service Department

We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit. Embracing New Challenges Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]
Kiosks vs. Humans: Lessons from McDonald’s for Your Service Drive

I saw something interesting at McDonald’s the other day. Those kiosks they’ve got everywhere now? They’re changing how people buy food. These things are upselling like crazy. They handle tons of customers without getting tired. And they even make every order feel personal. It got me thinking about our Service Drives and how we’re trying […]
The Financial Crisis in Fixed Ops: Why Service Managers Are Set Up to Fail

Most Service Managers can’t read a financial statement. Yeah, you heard that right. The person running your Service Department, often the backbone of your Dealership, probably doesn’t understand the numbers that keep your business alive. This isn’t just a problem. It’s a crisis waiting to happen, especially as Fixed Ops becomes more critical to Dealership […]
Mastering Service Drive Sales: 5 Strategies for Success

If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit out by this job, and it’s not because they lack skills or work ethic. It’s because they’re focusing on the wrong things. So, let’s break down what really matters and […]