How Your Dispatcher Is Hurting Your Dealership
Coming up today, we talk about how to solve any problem and what dispatchers have in common with a wedge blocking the front door to your house. Let’s talk about dispatch! Seriously, you still have dispatch? It’s like somebody who has an ELR of $60. Like if Gerald Ford Was president, when […]
Raise Your Labor Rates, Get Less Declines
Are you raising your labor rates correctly to ensure maximum profits? Today on the show, we talk about how you can raise your labor rates and actually reduce your declines. Mia explains to us what service advisors really mean when they say certain things to their customers. Mia Griggs will help us […]
What is Fixed Absorption?
Today, we’re going to talk about fixed absorption. It’s a term that everybody thinks they know, but maybe they don’t. What is it? What’s the formula? How do you focus on the dealership health as a whole? We’re also giving a history lesson on Henry Ford that you won’t want to miss! We’ll answer questions, […]
The Traits Leading Service Managers Share
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
10 Reasons Why Service Advisors Fail
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
HOW TO COMPETE AND WIN IN BUSINESS
Want to know your advantage in the marketplace and how you fight the big boys to end up on top? CUSTOMER SERVICE. What nobody thinks about when it comes to customer service is if you’re selling a commodity, somebody else can sell it for less. If you have terrible customer service and your employees […]
GOING INTO BUSINESS WITH FAMILY MEMBERS AND FRIENDS
Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for good reason. Personally, I have dreams of grandeur that in some situations it can go well, but plenty of my close friends and colleagues have warned me against these optimistic […]
