Grilling Up Success: What BBQ Can Teach Your Service Department
We had Harry Soo, a BBQ champion, on Service Drive Revolution recently. Now, you might wonder what barbecue has to do with running a Service Department. And it turns out…it’s quite a bit. Embracing New Challenges Harry’s story is pretty remarkable. He went from being an airline pilot to an IT professional, and then became […]
Economic Downturns: What Dealerships Should Not Do
Dealership pre-tax profits are down 33%. It’s a significant hit, and it’s got a lot of Dealerships worried. But what concerns us isn’t the decline itself – it’s the potential for Dealerships to repeat costly mistakes we’ve seen in past downturns. The Costly Mistake of Panic Cutting When profits take a nosedive, there’s a knee-jerk […]
Unlock Hidden Profits: Tapping Customer Niches in Your Service Drive
The automotive industry is facing a significant challenge: overlooked customer niches. These untapped markets are costing dealerships serious money, but together, we can turn this around. The 14-Year-Old Goldmine Here’s a stat that’s changing the game: the average car on the road is now 14 years old. This isn’t a problem…it’s an opportunity the industry […]
Your Dealership’s Economic Survival Plan
Let’s talk about something most Dealerships don’t want to think about…economic downturns. They’re coming, whether we like it or not. The real question is: are you ready? The State of Dealerships Today Most Dealerships are one bad month away from serious trouble. Why? Because they’re stuck in old thinking patterns. All eyes on moving metal, […]
Rethinking Service Department Culture: Beyond the Happy Hour
Let’s talk about culture in your Service Department. And no, I don’t mean ping pong tables or pizza Fridays. I’ve been in this business a long time, and I’ve seen countless Dealerships get culture all wrong. They think it’s about making everyone happy, ensuring everyone gets along, or creating a “fun” work environment. But here’s […]
Mastering Service Drive Sales: 5 Strategies for Success
In the fast-paced world of automotive service, making sales can often feel like an uphill battle. We’ve all been there – trying to explain additional services to a customer while juggling multiple appointments and dealing with the usual chaos of the Service Department. But what if we told you there are ways to make […]
5 Costly Mistakes Dealers Make in Their Service Departments
As someone who’s been in the automotive industry for decades, I’ve observed numerous dealerships make the same mistakes repeatedly. These errors, particularly in Service Departments, can significantly impact profitability. Let’s examine the five most critical mistakes and how to avoid them. 1. Prioritizing Metal Over the Curb (Vehicle Sales Over Service) Many Dealers focus excessively […]
