Being a leader, as well as a boss, is critical to getting your employees to perform at their best. Not sure about that? According to Gallup polls: Poor leaders in the workplace are the number one reason people quit their jobs. Poor management can cost a team 50% less productivity than well managed […]
Should you? Or, shouldn’t you? People have wildly different opinions about whether it’s a good idea to go into business with family and friends, and for good reason. Personally, I have dreams of grandeur that in some situations it can go well, but plenty of my close friends and colleagues have warned me against these optimistic […]
Lots of people have great ideas – my doorman pitches me a new business every week. But great ideas don’t always translate into a great business. To prove my point think about these stats: In 2013, there were 406,353 startups of new businesses and 400,687 firm closures. Out of these new businesses, only 7 out […]
The Auto Service Drive is male-dominated, and the car industry hasn’t made enough of an effort to understand female customers or recruit more female salespeople and advisors. We know this, but this is what you don’t know… Personally, I employed tons of women in the service drive. Want to know why? Some of the best […]
Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true for every business. Don’t pretend this doesn’t apply to you and your drive. I’ve said it before and I will say it again: The most important people in your business […]
It is an ideal, a uniquely American notion, that everyone in America will be given the chance to succeed through their own hard work. We’ve heard stories of immigrants of so many different backgrounds who arrived on American soil with nothing more than a few crumpled bills in the pockets, yet through tenacious determination, a […]
If you know anything about me, you know that I am a man of poetry. And no one sums up my philosophy on Service Manager Training and transformation better than the genius Charles Bukowski in his poem, “No Leaders Please”. Throughout history, the greats, from countries to people, have forever been creating themselves and recreating themselves. Bukowski […]
Back when I was starting out as a new service manager, there was one thing I consistently dreaded. Our regular tech meeting couldn’t have been more of a headache. Not just for myself, but my techs as well. I always came prepared with a list of topics. My list usually looked something like this: 1. Tech […]
Something has been disturbing me recently. I’ve noticed people frequently misusing the word success and as a result this has caused mass confusion. The common misconception is to liken success with money. Of course there are successful people with a lot of money who a living very lavishly but that is besides the point. The […]
Service Industries all share the same goals, and the good ones share the same principles. At our last “Elite Coaching Group” Meeting we had DLynn Proctor from the Documentary SOMM as a guest speaker. He shared his lessons learned on Performance, Customer Service, Mindset, Increasing Sales and Margins. Here’s a part of the interview for […]
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