The Traits Leading Service Managers Share

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

10 Reasons Why Service Advisors Fail

Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…

HOW MINDSET DRIVES BUSINESS PERFORMANCE ON THE SERVICE DRIVE

A Prisoner in your own mind?

Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much like being in a gang. You must stick together, and everything is for the good of the band. So one day we’re practicing and Ian Astbury comes in and asks […]

GAMIFICATION: YOUR HACK TO MAKING HAPPY, PRODUCTIVE EMPLOYEES

Gamification with Mario Pernillo

Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around and realize they didn’t do it, or did it half-assed? That makes me extremely unhappy, and I’m pretty sure you feel the same. Now, don’t get me wrong. There are […]

MAKE SURE YOUR SERVICE DRIVE IS DROUGHT PROOF

The Answer To the Tech Drought

Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost your best technician, and man, he took a […]

HOW TO MAKE CSI AND PROFIT SEXY AGAIN

Bringing Sexy Back by Chris Collins

This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think… One of the things that drives me the craziest is when people are having trouble with their service drive and they tell me they need more traffic, or some fancy […]

INSPIRATION IS NOT OPTIONAL: MOTIVATE YOUR SERVICE TECHNICIANS!

Motivate Your Techs

Business problems are easy, people problems are hard. I didn’t invent that phrase. It’s been said many times by many people, and it holds true for every business. Don’t pretend this doesn’t apply to you and your drive. I’ve said it before and I will say it again: The most important people in your business […]

SKYROCKET YOUR SALES WITH THESE ADVANCED SALES TECHNIQUES

Advanced Sales

I recently found out that we added a new service—we can marry you. That’s right, our very own coach, Jair Martinez has been ordained in the state of CA! (I’m not sure what that says about California.) So, not only do we have the best coaching groups, advisor training, and service manager University around at […]

CREATING CONTINUOUS IMPROVEMENT IN YOUR BUSINESS

Chris Collins photo

That meeting was ridiculously fun. When is the last time you heard that? When we’re having fun, are we really working? Enjoy an exclusive behind the scenes look at our ridiculously fun Elite Mastermind Coaching Group meeting as we focus on continuous improvement for business performance. Our Elite Coaching Groups are made up of the best of […]

SERVICE ADVISOR TRAINING: CIRCLE OF TRUST

Bulletin

In today’s environment, where customers want everything now and for free, it’s essential we build trust and credibility with our customers. Particularly because the service we provide is unique in and of itself, other sales strategies are not going to work here. We are selling a product that most of customers have never seen before […]