Volume vs Quality: Finding the Right Balance for Service Advisors

As service advisors, it’s really important to keep your finger on the pulse of what’s going on out there on the service drives. One of the best ways to do that is to be part of a network of people who keep each other in the loop about different elements of the business–what the problems […]

SERVICE ADVISORS AND CUSTOMER RETENTION

 The Answer to Customer Retention Hi everybody, Chris Collins here, and Mario. This video we want to talk about the answer to customer retention. And in our industry, the thing that is really important is that sales department sells a car and then we try to retain them in the service department. Hold on to […]

THE NEW STUFF FOR SERVICE MANAGERS AND SERVICE ADVISORS BY CHRIS COLLINS

Video Transcription: People are talking about the new stuff we have. It is the new stuff that everybody in the industry has been craving for. Our system isn’t like what most traders have where people are coming into the workshops, and then they leave and go back to their dealership and maybe have a couple […]