Rethinking Service Department Culture: Beyond the Happy Hour

Let’s talk about culture in your Service Department. And no, I don’t mean ping pong tables or pizza Fridays. I’ve been in this business a long time, and I’ve seen countless Dealerships get culture all wrong. They think it’s about making everyone happy, ensuring everyone gets along, or creating a “fun” work environment. But here’s […]
Mastering Service Drive Sales: 5 Strategies for Success

If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit out by this job, and it’s not because they lack skills or work ethic. It’s because they’re focusing on the wrong things. So, let’s break down what really matters and […]