Book a 15-Minute Discovery Call Today +1 (800) 230-5165 Book a Call

Is Technology Hurting Your Service Department Communication? 

Technology has become an integral part of our daily lives in today’s fast-paced world, and the automotive industry is no exception. Service Departments across the country have eagerly embraced various technologies to streamline processes, increase efficiency, and improve the overall customer experience. However, as someone who’s been in the automotive industry for over 25 years, […]

Video Inspections in Service Departments: Hype or Game-Changer? 

Video inspections

In the world of Automotive Service Departments, it seems like there’s always a new “magic pill” promising to solve all our problems and skyrocket our profits. Lately, the buzz has been all about video inspections and tablets. But are these technologies really the game-changers they’re cracked up to be? Let’s separate the hype from the […]

How to Eliminate Bad Attitudes Permanently in Your Service Department 

eliminating bad attitudes

Dealing with bad attitudes that start to affect the Service Drive is an all-too-common predicament for Managers. Left unchecked, negativity spreads between Advisors faster than a flash flood. Before you know it, you’ve got complaining customers, plunging car counts, and payroll well above profits.  So today, we’re going to talk about how to effectively eliminate […]

What Your Shop Secretly Reveals About You as a Leader: Service Department Red Flags

service department red flags

Ever feel like your own Service Department works against you despite your best efforts? Like some invisible hand dealt out sluggish Technicians, impatient customers, and dismal CSI scores no matter what you try?  I get it. Running a thriving shop in the black feels next to impossible some weeks. But I promise, it doesn’t have […]

2023 Service Comebacks Fueled by Coaching Accountability

service department profitability

Chris Collins coming at you about some things I picked up in the auto-sphere this past year. A few so-called “experts” out there are making big promises about juicing up Service Departments. But between you and me, when the rubber meets the road, dealers aren’t seeing enough extra profits to justify the tab. I don’t […]

The 6 Traits of All-Star Service Advisors

top service advisor qualities

Want to know the inside secrets of what separates the top-performing Service Advisors from the rest of the pack? After visiting hundreds of dealerships across North America and coaching countless advisors over the years, our team has identified the key qualities that the best of the best all share.  In this article, I’ll reveal the […]

LIMITED TIME EVENT

Days
Hours
Minutes
Seconds
Join me as I tell the stories from my best-selling book.

1: Contact Information

2. Payment Information

Claim Yours Before We
Run Out Of Stock!

$74.95 $39.95

This Step By Step Guide Will Teach You How To…

  • Create a workplace you and your employees love!
  • Drive traffic and increase your RO count!
  • Significantly increase your CSI count!
  • Create lifetime customer loyalty!
  • And so much more!

Get Free Access to Our M.O.R.E Technician Recruiting Workbook!

First enter your best email address below so we know where to send it!
<
We respect your privacy. Your email will never be shared