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How to address market based pricing increases with your customers

My guy can do it cheaper

Today we’re talking about how to address market based pricing increases with your customers. If you’ve been out of your house in the last six months, you know that prices are escalating everywhere…and that includes the car service arena. I was in North Dakota a couple of weeks ago and a dealership there was charging […]

Top 10 List You DON’T Want Your Business to Be On

Are you excited to know about our Top 10 List you don’t want your business to be on?!  Christian and I  have an episode today that is for everybody! Who’s ever been disappointed with customer service? There’s tons of examples of companies out there that put profits before customer service or they’re just too big […]

How to Calculate Hours Per RO | Repair Order (HPRO)

hours per ro

What is Hours per RO (Repair Order), and why is it important? This is one that Service Advisors and Managers get beat up on all the time– and rightly so. It’s kind of confusing. Hours per Repair Order, also abbreviated as Hours per RO, HPRO, or H/RO, is the average amount of time your Service […]

How to Calculate Technician Efficiency

how to calculate technician efficiency

How to Calculate Technician Efficiency, and Proficiency? We have to talk about how to calculate Technician Efficiency, and some would argue you should also know how to calculate Proficiency. I disagree. A lot of consultants like to emphasize the importance of Proficiency as the Key Performance Indicator (KPI) for the Technicians in your Service department. […]

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This Step By Step Guide Will Teach You How To…

  • Create a workplace you and your employees love!
  • Drive traffic and increase your RO count!
  • Significantly increase your CSI count!
  • Create lifetime customer loyalty!
  • And so much more!

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