TECHNICIAN TRAINING, SHOULD WE TRAIN THE TECHS? NADA 2016

We’re midway through NADA Las Vegas and I’m losing my voice now. I just completed my third Gamification workshop on how to convert in the service drive. NADA is trying out a new interactive workshop style. No stages or rows of chairs to make the experience more interactive and fun! One important key in my technician training I push is to keep it relevant and knowledgeable. Not some of the idealized version you hear being pushed.

My strategies have been implemented at multiple dealerships and are proven to show results. We recently added a new tech training portion in our Online Program (Collins On Demand) headed by one of the greatest technicians I have had the privilege to know, Gary Daniel. Check out his daily updates and watch it with the sound off for even more entertainment!

In the course, techs learn about the advisors goals and process in the front so they fully understand how important their job is to the dealership overall goal. We then focus on the best practices for technicians, how to properly inspect a car, and time management tools. Learn for yourself and check out our Online Technician Training courses for you dealership today!

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