It’s true that the service department touches the most customers and produces the most gross in the dealership. So why does most service manager training come from tribal knowledge?
Let’s face it, your profitability and CSI are an outcome of your systems, processes, beliefs, & knowledge, but no one has taken the time to teach you. You’re being judged on things you were never taught, like financial statements and profitability.
So it’s no wonder why nearly 50% of service managers get the boot with no warning or get fed up and quit.
For years I’ve seen it first hand. The thousands of service managers who are constantly looking over their shoulder worried about getting fired, who are working 60-80 hours per week with little results, and who are putting their health and relationships behind their work.
But with our service manager community
Check out what these service managers did for their dealerships!
If you don’t own a copy of the book already this will serve as your field guide to go along with the live training.
This book has been developed through years of field testing by a team of highly-experienced operatives with decades of experience working in, managing, and owning dealerships and independent shops.
Want to earn the loyalty and admiration from your team and management?
In 17 laws of leadership, you’ll get our battle-tested lessons of leadership from decades of creating, building, and leading high performing teams.
The best part is you can access this entire leadership course for free.
Chris Collins is the world’s foremost Fixed Ops expert and business fixer; revolutionizing businesses, and bringing fun and massive profits to industry leaders across the U.S. and Canada.
He is the author of two best-selling books, and has been featured on The Howard Stern Show, CBS, The Wall Street Journal, and in The New York Post.
From dressing in hand-me-downs and living on donated food in Tijuana, Mexico, to washing cars in a Seattle dealership, he worked his way through the the automotive industry– a hyper-competitive business– to become the General Manager of the #1 BMW dealership in the world.
His methods may be unorthodox, but normal never created change. He and his training programs help success-minded individuals from all walks of life crush their goals, multiply their earnings and portfolios, and live their dreams, enjoying every step of the way.
Chris lives in Los Angeles with his fiancee and his four beloved Bulldogs.