It’s true that the service department touches the most customers and produces the most gross in the dealership. So why does most service manager training come from tribal knowledge?
Let’s face it, your profitability and CSI are an outcome of your systems, processes, beliefs, & knowledge, but no one has taken the time to teach you. You’re being judged on things you were never taught, like financial statements and profitability.
So it’s no wonder why nearly 50% of service managers get the boot with no warning or get fed up and quit.
For years I’ve seen it first hand. The thousands of service managers who are constantly looking over their shoulder worried about getting fired, who are working 60-80 hours per week with little results, and who are putting their health and relationships behind their work.
But with our service manager community