Chris Collins' OnDemand Training
Train Your Team 24/7 365
- Build menus that convert
- Increase your ELR by $15-$25 by using new pricing strategies
- Implement inspection systems that self-manage
- Read and comprehend financial statements
- Improve your leadership skills
- Create effective shop loading and dispatching systems
- Effectively hire and recruit top talent
- Become a master of time management (i.e. work/life balance)
- And much, much more including hours of OnDemand online coursework
Service Managers control more gross and affect the customer experience more than any other position at the dealership but receive the least amount of training and mentorship. Most of what they have learned over the years comes from tribal knowledge or the factory. Service Manager University (SMU) teaches you proven strategies that work in today’s competitive climate.
SMU will develop your unshakable confidence and create the mindset to make the right things happen for the dealership, your customers, your staff, and for you.
This is by far the most effective advisor training ever created. Some say advisors are salespeople. Those people have never written service at a high level. Advisors are customer collectors and their sales are based on trust more than anything else.
Service Advisor Academy will teach your advisors how to connect with customers on a deeper level as they master the “Circle Of Trust”. When customers are in safe and dependable vehicles, sales happen easier and more consistently benefiting everyone. Help advisors learn that staying in one place and collecting customers is the secret to their long-term success.
Never has technician recruiting been more difficult!
It is estimated we are losing two technicians for every new one coming into our industry.
Technician Tree will walk you through the steps to recruit and build a balanced mix of technicians. You can have the culture in the shop you want and the production you need in order to hit the big sales number you deserve. This isn’t a course you want your competition to get their hands on before you do.
It’s time to take your Business Development Center from an optional overflow call-center to a necessary department that produces record-breaking revenue and elevated customer experiences. In this course, we throw away the rulebook and opt for a more humorous and engaging approach to training. BDC training isn’t just about HOW your BDC reps do their job, it’s also about the “why”. The aim of this course is to not only remind your BDC representatives that they are vital to driving traffic to your dealership, but to also build them up into the superheroes they really are.
This training includes topics such as:
-Understanding Your Purpose
-Phone Script Basics
-Building the Customer Connection
and much more!
Having trouble getting your Business Office on the same page as your Service department? With over 2 hours of content, Service Drive Revolution Business Office training will teach your Business Office everything they need to know in order to work smarter and more efficiently with your Fixed Ops.
The greatest advantage you can have in your market is great customer service. It costs nothing and is impossible to execute for the unenlightened. Offering, and receiving, great customer service is because of social media and today’s trends towards minimizing human contact.
Even if you’re the best in your field, if you don’t connect, the customer will walk away.
People are desperate to connect with people. You’ve got to “pet the dog”. This course will help you understand why it’s vital to help customers see that you care about their needs, and explore how your dealership can deliver the very best service for them as you understand their needs.
You want everyone who interacts with your customers to take this course.
With the guidance, techniques, and tools included in this course, you’ll be able to make a PERMANENT CHANGE in the way your sales team thinks and operates.
- Your team will be happier and more energized.
- Many studies have proven that better morale means MORE SALES.
- Better morale also means better CUSTOMER SATISFACTION.
- This leads to referrals and repeat business, and EVEN MORE SALES.
- Your team will LOVE COMING TO WORK!
- LOWER TURNOVER and the costs that come with it.
- Call-offs and tardiness will drop off dramatically.
- Discipline issues will DISAPPEAR.
You’ll have the tools to target exactly what you need to sell and maximize profits!
With Super Admin access, your OnDemand account is available to your staff as you need it. You can add Service Advisors, Technicians, BDCs and VoiceCom personnel, and support staff as you see fit. Once they’re part of the program, each one will have their own account that you can monitor for progress and improvement. Super Admin access lets you share the wealth while you guide personnel to build a winning team for your dealership.
Instantly check the status of your personnel’s training progression. Are certifications up to date? What’s your technician’s progress? Do they need more training? In what areas? Training reporting helps you guide your staff get to maximize service, and maximize profits. This puts you in the driver’s seat to build the strongest service staff.
Competition that’s fun and rewarding! Service Advisors across the country compete for prizes! Our proprietary software updates twice weekly, and it uniquely draws out the best, rock-solid competition to increase sales dramatically, motivating service advisors to constantly improve – becoming ‘Top Dogs’ – all while having a great time!
“The Comp” lets your Service Managers see exactly how their peers across the country are doing. Learn what works, as well as what doesn’t. This is available only through our system, and it is only available to members. You cannot win if you do not play! So,.. Get in the game! With The Comp!