Is Your Service Department Costing You Customers?
(Poor service experiences drive customers away and tarnish your reputation…)
Don’t let poor service experiences tarnish your reputation and cost you customers.
Invest in your team’s success with Irreplaceable U and watch your customer satisfaction and retention soar.
Is Your Service Department Costing You Customers?
(Poor service experiences drive customers away and tarnish your reputation…)
Don’t let poor service experiences tarnish your reputation and cost you customers.
Invest in your team’s success with Irreplaceable U and watch your customer satisfaction and retention soar.
Is Your Service Department Costing You Customers?
(Poor service experiences drive customers away and tarnish your reputation…)
Don’t let poor service experiences tarnish your reputation and cost you customers.
Invest in your team’s success with Irreplaceable U and watch your customer satisfaction, revenue, and retention soar!
*No commitment. Cancel anytime. Just $249.95 Monthly.
TRUSTED BY:
Picture This…
You’re at your country club, enjoying a round of golf with your peers.
Enter Your Worst Nightmare…
Suddenly, one of them starts complaining about a recent service experience at your dealership.
They talk about the long wait times, the lack of communication, and the overall frustration they felt.
As a General Manager or Owner, this is your worst nightmare.
You know that poor customer satisfaction and retention can quickly lead to decreased profits and the need to fire underperforming Service Managers. But…
What if there was a simple way to ensure your entire Service Department delivered exceptional experiences that kept customers coming back?
Introducing Irreplaceable U:
The comprehensive online & live training solution that empowers your Service Department to:
- Build a cohesive, unstoppable team that is motivated
- Deliver top-notch service that truly “wows” customers
- Drive increased profits through efficiency and customer loyalty
With our On Demand training options, you can equip your Service Writers, Technicians, Advisors, and Managers with the skills they each need to succeed – all without disrupting daily operations.
Don’t let poor service experiences tarnish your reputation and cost you customers.
Invest in your team’s success with Irreplaceable U & watch your customer satisfaction, profits, and retention soar!
Irreplaceable U provides immediate access to our Service Drive Revolution OnDemand training and live sessions.
- Hire more technicians than you'll ever need from across the U.S. & Canada.
- Increase net profits by thousands of dollars per month.
- Achieve 30%+ net to gross for your departments without additional management.
- Flip your departments from losing to gaining tens of thousands of dollars in less than 2 months.
- Create become better parents, spouses, and citizens in the process.
but first, you should know…
Service Managers Are a Dime a Dozen
The truth is, every day, more and more service managers are getting fired with little to no warning at all. Leaving them to question what they even did wrong in the first place.
Service managers are having to work twice as much to get half the results as the bigger guys.
With inventory lower than ever, technician shortages, parts shortages, and customers demanding a more “Tesla-like” experience, it’s never been harder to run a smooth sailing profitable service department.
Even if you’re having a good month now, in our current world, there’s no telling where your numbers will be next month.
Unfortunately, it’s just the harsh reality we live in…
IT’S NOT YOUR FAULT…
It’s true that the service department touches the most customers and produces the most gross in the dealership. So why does most service manager training come from outdated tribal knowledge?
Let’s face it, your profitability and CSI are an outcome of your systems, processes, beliefs, and knowledge, but no one has taken the time to teach Service Managers a functional system. They’re being judged on things they were never taught, like financial statements and profitability.
It’s no wonder why nearly 50% of Service Managers get the boot with no warning or get fed-up and quit.
For years, I’ve seen the thousands of Service Managers who are constantly looking over their shoulders, worried about getting fired, working 60-80 hours per week with disappointing results. They’re putting their health and relationships behind their work and the end product is underwhelming.
But with Service Drive Revolution OnDemand…
Look what these Service Managers did for their Dealerships after enrolling in our program!
Following the systems within Service Drive Revolution OnDemand changes everything!
“My ELR changed almost overnight. In less than three months we were able to increase our revenue by $180,000…”
“The return has been huge! We’ve increased our ELR consistently across all of our stores. Our advisors are much better salespeople..
Results like this possible! I know because I got them for years!
How…?
Using the proven systems and methods inside Service Drive Revolution OnDemand!
Let me show you what’s included!
Create Irreplaceable Service Managers
Service Manager University – Included
This course will teach you proven strategies to build a stronger team, increase customer satisfaction and retention, create pricing strategies that drive profits, and increase your ELR by as much as $15 to $20!
With over 4 hours of training content, Service Manager University gives you all the skills you need to become the hero of your dealership!
- Module 1: Fixed Ops Mental Overhaul helps you create and set targeted goals for your service department.
- Module 2: Fixed Ops Financial Training makes it easy to identify the most effective pricing strategies for your department.
- Module 3: Service Drive Judo reveals the secret system we use to instantly upgrade any service department.
- Module 4: Gasoline On Fire shows you how to increase customer pay sales, increase CSI, lower your turnover and create accountability systems.
- Module 5: Service Advisor Pay Structure gives you a proven blueprint for creating a payplan that sticks.
- Module 6: Best In Show Bulldog Recruiting outlines how to recruit motivated winners and avoid lackluster performers.
Next Level Service Advisor Training
Dave
Mercedes Benz Missouri
Net / Gross Increase of 36.1%
ELR Increased by $26
Master Class Service Advisor – Included!
The most effective Service Advisor training ever created. Using our proven “Circle of Trust” system, Master Class Service Advisor teaches Service Advisors to connect with customers on a deeper level, and help them see that you care about their needs.
Master Class Service Advisor will transform your Service Advisors into highly-skilled customer collectors, who deliver the very best customer service experience every time.
- Module 1: teaches your advisors the importance of their role in the dealership and exactly how they impact car sales and customer retention.
- Module 2: gives an overview of all the credibility tactics that need to be in place to create lasting impressions on your customers.
- Module 3: shows your advisors exactly how they can instantly gain trust from customers and ultimately increase sales by improving retention.
- Module 4: gets down in the trenches and reveals the best methods to sell maintenance without being pushy or confusing customers.
- Module 5: is all about how advisors can transform any difficult customer into a satisfied, loyal customer who will want to return.
- Module 6: gives the step by step method to selling tires profitably without using them as a loss leader!
Hire Techs When No One Else Can
Technician Tree Recruiting – Included!
It is estimated we are losing two Technicians for every new one coming into our industry… With over 4 hours of content, Technician Tree is our system for recruiting and training a balanced mix of Technicians for your Service Drive, helping you reach the level of production you need in order to hit the big sales number you deserve.
Technician Tree has been tested and proven to hire hundreds of Technicians for our private Coaching clients. It worked for them, and it will work for you! Here’s what you’re getting…
- The 5 steps to hiring more technicians as you could ever need!
- The 6 key pillars of creating an ad that pulls qualified techs that want to work for you!
- How to fill your shop with the right mix of A, B, C and quick lube techs.
- How to keep your techs happy and have them stick around for years.
Plug and Play BDC Training
BDC Training – Included!
You asked and we answered! This bonus BDC Training Course is better than anything available on the market today. Easily plug into your existing BDC to effectively meet your customers needs and improve your overall scheduling and follow up system.
With over eight modules to watch, scripts for inbound calls and follow ups, automotive basics training, and customer de-escalation techniques, your BDC reps will be equipped with everything they need to make a difference in your department. Here’s what our Heroes of The BDC Training will do for your service department.
- Increase your overall CSI score
- Retain more customers for longer by strategically following up and building relationships with everyone who comes into the drive.
- Increase service sales by setting your BDC reps up with effective scripts to turn any inbound leads into an appointment with an advisor.
- Streamline your shop flow by improving scheduling so your advisors can spend more time on their customers.
Your Biggest Advantage in Any Market
Pet The Dog Customer Service – Included!
The greatest advantage you can have in any market is great customer service, and that’s what you’ll learn with Pet the Dog Customer Service. If you don’t connect with your customers on a meaningful level, they can (and will) walk away.
With nearly an hour of content, Pet the Dog Customer Service teaches Service Advisors how to connect with customers, increasing sales and retention.
- How to set your business lightyears ahead of the competition by perfecting the customer service process.
- The 3 steps to instantly create a memorable customer experience that keeps every customer wanting to come back for more!
- The small changes your advisors can make to instantly boost CSI scores!
Build a Culture of Performance and Fun!
Gamification Playing For Profits – Included!
Many studies have proven that higher morale results in more sales, higher customer satisfaction, increased referrals, lower turnover, fewer discipline issues, and much, much more…
With over 2 hours of games included in Gamification, your team will be happier and more energized to sell and maximize profits! Here’s what’s included…
- The secret weapon to getting your employees to concentrate on selling the products with the most impact on profitability.
- Everything you need to implement moral & sales boosting games within your service department.
- Increase your employee retention without spending a fortune on pay raises.
- 15+ games you can start right away that will change the culture and energy of your departments.
But wait…
Service Drive Revolution On Demand is NOT for everyone…
We’ve helped thousands of service managers all across North America reach unprecedented profits in their service drive, but by no means are we meant for everyone.
If you are looking for anything one time, done for you, or outdated, this is NOT your program.
When you become a member of Service Drive Revolution OnDemand, you get the most up-to-date, field tested strategies in our industry.
We don’t settle for anything less. That’s why we are constantly recording and releasing new content for everyone in your service department.
By Signing Up Today,
You Also Get Access To These Awesome Bonuses
1-Hour Strategy
Session With SDR Co-Host Christian Lafferty*
Spend an hour with our head of coaching and SDR co-host Christian Lafferty and build a custom financial plan for your business, map out the first steps of your journey, and set goals for yourself and your team.
INCLUDED
1-Hour Strategy
INCLUDED
1-Hour Strategy
The 17 Laws of Leadership
INCLUDED
INCLUDED
1-Hour Strategy
Monthly Virtual Advisor Trainings
1-Hour Strategy
Learn Financials in Under an Hour
INCLUDED
1-Hour Strategy
Business Office
Training
INCLUDED
INCLUDED
1-Hour Strategy
Technician
Training
1-Hour Strategy
Morning Meeting
Pops
INCLUDED
1-Hour Strategy
Top Dog
Underground
INCLUDED
Ready To Transform Your Service Department?
Here's what they have to say...
My personal Guarantee
I 100% guarantee that within your first 30 days, you’ll love our system and all the perks that come with being a member of Service Drive Revolution OnDemand, or I’ll return your investment of $249.95 no questions asked.
Why am I so sure you’ll love it? Because year over year we have a client retention rate of almost 99%. Let me stress that again, 99%! Because of our constantly updating library, underground community, and groundbreaking systems, our clients stay on for years on average!
©2024 Chris Collins Inc
*1-Hour Strategy Session is available for automotive dealerships only and senior leadership must be present (i.e. Fixed Operations Director, VP, Controller, Dealer Principal, Owner, etc.). Due to certain limitations, we are currently unable to extend the 1-hour session to repair shops or other business types. For questions please contact [email protected] or call (800) 230-5165
