Net/Gross went from 2.2% to 21.9% Effective Labor Rate increase of $10 CSI rise from 74.2 to 81
"My goals were to improve the financials of my department, our CSI Scores, and employee retention. We've made vast improvements in all of these categories, do you want to hear the best part? We're just getting started!.."
Net/Gross went from 18.6% to 44.4% Effective Labor Rate increase of $19 CSI rise from 86 to 88
"I like to believe I have become a better role model and allowed myself to be more open to suggestion and change by embracing the skills I've learned through [Chris'] strategy..."