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Reviews

Automotive service team holding a Service Manager Challenge performance results board inside a dealership service department.

SUCCESS STORY

Brandon K.

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Net/Gross went from 2.2% to 21.9% Effective Labor Rate increase of $10 CSI rise from 74.2 to 81

"My goals were to improve the financials of my department, our CSI Scores, and employee retention. We've made vast improvements in all of these categories, do you want to hear the best part? We're just getting started!.."
Read My Story
Automotive service team at Yorkdale Toyota standing beside the Service Manager Challenge results board outside the service reception area.

SUCCESS STORY

Antonio R.

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Net/Gross went from 30.6% to 63% Effective Labor Rate increase of $7

"Chris Collins Inc. is a group of professionals who share a common passion to succeed. When you stop believing, you stop achieving and there is no way I’m stopping now..."
Read My Story
Volvo Cars Pioneer Valley team celebrating their success in the Service Manager Challenge, holding a performance board with customer satisfaction scores and business metrics.

SUCCESS STORY

Ken D.

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Net/Gross went from -0.7% to 13% Effective Labor Rate increase of $12

"This training has given me way more than a means to be more effective at my job, it makes me a better person, father, friend, mentor, co-worker, and Manager..."
Read My Story
Automotive dealership service team holding a Service Manager Challenge performance results board.

SUCCESS STORY

Roger P.

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Net/Gross went from 12.5% to 20.4% Effective Labor Rate increase of $10 CSI rise from 78 to 85

"I hired 10 techs in 9 days went from 7 advisors... to 17 advisors in 90 days. After 5 months we hit $280k then $300k, then $320.."
Read My Story
Automotive dealership service team celebrating performance results during a service department challenge.

SUCCESS STORY

Amanda H.

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Net/Gross went from 18.6% to 44.4% Effective Labor Rate increase of $19 CSI rise from 86 to 88

"I like to believe I have become a better role model and allowed myself to be more open to suggestion and change by embracing the skills I've learned through [Chris'] strategy..."
Read My Story
Automotive service technicians and service advisors standing together inside a car repair shop, holding a performance workflow chart, with vehicles on lifts in the background.

SUCCESS STORY

Chris M.

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Net/Gross went from -3% to 13% Effective Labor Rate increased $27 CSI rose from 4.5 to 4.6

"After going through the service manager training in the Chris Collins program and having a great coach that holds you accountable, I am a true believer of this program. .."
Read My Story
Automotive service managers holding a Service Manager Challenge results board inside a dealership

SUCCESS STORY

Brian H.

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Net/Gross went from 35.6% to 51% Effective Labor Rate increase of $8

"I started with a lot of uncertainty and chaos... I am now the most profitable service department in my group of 65 stores .."
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SUCCESS STORY

Casey V.

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Net/Gross went from 16% to 31% Effective Labor Rate increase of $10 CSI rise from 67.6 to 76.3

"This year has been great so far. In February, March, and April we have broken all time records in gross, Csi, Elr hours per ro..."
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SUCCESS STORY

Dave C.

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Net/Gross went from -19% to 36.1% Effective Labor Rate increased $26 CSI rise from 93 to 94

"Over time-18 years at Mercedes Benz St. Louis-and without realizing it, I evolved into the best firefighter at the dealership. My intentions were good; however, the results were lackluster at best..."
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SUCCESS STORY

Damon E.

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Net/Gross went from -7% to 31% Effective Labor Rate increase of $18 CSI rise from 63 to 74

"I came back with the attitude that this challenge would not hinder the ability to succeed. We immediately started to see results..."
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SUCCESS STORY

Don V.

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Effective Labor Rate increase of $29 CSI rise from 87.4 to 94.4

"The service team grows stronger and more confident every day. We continue to improve both our numbers and our profitability we still have far to go. .."
Read My Story

SUCCESS STORY

Ben C.

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Net/Gross went from -4% to 13% Effective Labor Rate increased $21 CSI rose from 93 to 94

"As satisfying as it is to see the metrics climb, it is not all about the financial gains. Every coaching group I have attended has been memorable and beneficial in some way or another..."
Read My Story
Five men holding a colorful Honda performance results poster

SUCCESS STORY

Gareth R.

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Net/Gross went from -4% to 13% Effective Labor Rate increased $21 CSI rose from 93 to 94

"I couldn’t be happier with the development it has provided for me on a professional and personal level. .."
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SUCCESS STORY

Mike R.

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Net/Gross went from 0.02% to 15.6% ELR increased from $82 to $95 CSI rose from 62 to 84

"I didn’t have to change my own bad habits. I simply needed to follow the provided road map..."
Read My Story

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