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5 Essential Steps to Make Your Service Department Profitable
If you’re running a Service Department, or you’re a Dealership owner overseeing one, you’re probably leaving money on the table. I’m going to share with
Economic Downturns: What Dealerships Should Not Do
Dealership pre-tax profits are down 33%. It’s a significant hit, and it’s got a lot of Dealerships worried. But what concerns us isn’t the decline
Unlock Hidden Profits: Tapping Customer Niches in Your Service Drive
The automotive industry is facing a significant challenge: overlooked customer niches. These untapped markets are costing dealerships serious money, but together, we can turn this
Your Dealership’s Economic Survival Plan
Let’s talk about something most Dealerships don’t want to think about…economic downturns. They’re coming, whether we like it or not. The real question is: are
Kiosks vs. Humans: Lessons from McDonald’s for Your Service Drive
I saw something interesting at McDonald’s the other day. Those kiosks they’ve got everywhere now? They’re changing how people buy food. These things are upselling
The Financial Crisis in Fixed Ops: Why Service Managers Are Set Up to Fail
Most Service Managers can’t read a financial statement. Yeah, you heard that right. The person running your Service Department, often the backbone of your Dealership,
Rethinking Service Department Culture: Beyond the Happy Hour
Let’s talk about culture in your Service Department. And no, I don’t mean ping pong tables or pizza Fridays. I’ve been in this business a
Embracing AI in the Service Drive: A Game-Changer for Dealerships
Today, we’re diving into a topic that’s creating a lot change in our industry – artificial intelligence. Now, I’m not here to tell you that
Mastering Service Drive Sales: 5 Strategies for Success
If you’re a new Service Manager or thinking about stepping into that role, we need to talk. Many talented folks get chewed up and spit
Mastering Service Drive Sales: 5 Strategies for Success
In the fast-paced world of automotive service, making sales can often feel like an uphill battle. We’ve all been there – trying to explain additional
5 Costly Mistakes Dealers Make in Their Service Departments
As someone who’s been in the automotive industry for decades, I’ve observed numerous dealerships make the same mistakes repeatedly. These errors, particularly in Service Departments,
5 Game-Changing Strategies to Attract Top Talent to Your Service Drive
The hiring game in our Service Departments has changed. Big time. For years, we’ve all been singing the same tune: “We can’t find enough Techs!”
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
