Things have gotten out of hand…you have an employee that outsells everyone else in the service drive. They’re consistently the highest performer of the bunch.

We tried something a bit different on the podcast this week and it was a great success. To show our audience the possibility of getting

It’s no secret that it’s more difficult to find automotive technicians than ever before. Not only are less bright-eyed technicians entering the workforce in the

In our industry there are all different types of technicians with varying skill levels and abilities. But in my experience, there are a handful of

Inspiring motivation in unmotivated employees can be a tricky thing. I could give you ideas for fun games, competitions, and perks to test out. And

I obsess over what I do for a living. And I don’t see anything wrong with that. I’ve found something that I love and I

The sad truth is that most people running businesses in our industry don’t have much experience in Fixed Ops. The variable side is given more

Poor time management is the symptom, not the cause.  There are two big things to keep in mind when we talk about time management issues:

Mistakes happen. Things go wrong. Every once in a while, a repair is not going to come out perfect. And even more often, things will

It’s a common conversation especially among highly-motivated individuals. When you’re singularly focused on making big things happen, sometimes you can start to feel a fatigue

There’s that old saying to describe this kind of problem…when the tail is wagging the dog. It just means that as a manager, you’re not