Service Drive Revolution Podcast Episodes & Full Transcripts
The official blog and archive of Service Drive Revolution with Chris Collins.
Browse every episode, watch or listen on your preferred platform, and read the complete transcript.
How Service No-Shows Hurt Dealership Fixed Ops Revenue
Quick Answer Missed service appointments can reduce dealership fixed ops revenue by leaving technicians and service bays underutilized. Common causes include forgetfulness, unclear communication, and
2026 Pro Guide to Automotive Service Advisor & Writer Roles
Quick Answer Automotive service advisors coordinate the vehicle repair process by communicating with customers, documenting concerns, explaining technician recommendations, and coordinating repairs with the service
Why Service Advisor Training Backfires in Broken Drives?
Quick Answer Service advisor training fails in disorganized dealerships because operational bottlenecks force staff into reactive, damage-control roles instead of sales. When advisors sell additional
15 Winning Dealership Marketing & Advertising Strategies
Quick Answer Dealerships can increase sales by using customer data to personalize marketing, identify buying trends, and reach relevant audiences. Local SEO, targeted advertising, mobile-friendly
What Belongs on a Service Manager Daily Checklist?
Quick Answer A service manager daily checklist includes structured morning shop walkthroughs, repair order audits, technician dispatch monitoring, mid-day customer update tracking, and end-of-day performance
Why You Don’t Need Advisor Training
Service Drive Revolution — Episode #377 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 21, 2026 Duration: 57:49 Listen
Automotive Mechanic Salary & Career Guide 2026
Quick Answer Automotive mechanics earn an average of $50,988 and $53,087 annually, with specialized technicians and Master Mechanics making significantly more. Building a successful career
How to Sync Inventory With Your Actual Service Drive Demand
Quick Answer Dealerships can align parts inventory with service drive demand by using sales data, seasonal forecasting, and clear phase-in and phase-out rules. Regular dead-stock
How Does a Higher MPI Completion Rate Drive Shop Revenue?
Quick Answer A higher MPI completion rate directly boosts revenue by uncovering hidden service opportunities on vehicles already in the shop. Motivating technicians and enforcing
How to Maximize ROI With Dealership Financial Reports
Quick Answer Dealerships can improve ROI by tracking key metrics such as gross margin, effective labor rate, and absorption rate. Managers should also review expenses
How to Train Service Advisors to Write Better Repair Orders
Quick Answer Training service advisors to write better repair orders requires teaching structured customer interviewing, precise symptom documentation, and clear diagnostic question frameworks. By replacing
How To Avoid Socialism In The Service Drive
Service Drive Revolution — Episode #376 Official Full Transcript Host: Chris Collins Guests: Adam Krey and Chris Hogland Published: September 15, 2026 Duration: 54:32 Listen
