Learning on the Fly! Rally Champ, Drifter, Lawyer Turned Auto Entrepreneur with Andrew Comrie-Picard
https://youtu.be/BQimWGbgOPI In the auto industry, your career path can go in so many different directions. Sometimes, it doesn’t even look like a “path” at all and the twists and turns don’t make total sense when you’re taking them, but looking back, it all does....
10 Reasons Why Service Advisors Fail
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…
The Difference Between 30% and 50% Net-to-Gross
When it comes down to it, there are tons of service advisors and managers out there, right? You might be one of the best or even the best at your dealership or service center, but how do you stack up across the market? The only way to find out is to line yourself and...
Want Better Results? Drew Tarvin Says Have More Fun
Leaders in every industry are always looking for ways to be better. They want to increase productivity, boost sales, grow, scale, keep leveling up. One place where even the best leaders fall short is in developing a solid company culture that actually...
Volume vs Quality: How Service Advisors Can Find the Balance
As service advisors, it’s really important to keep your finger on the pulse of what’s going on out there on the service drives. One of the best ways to do that is to be part of a network of people who keep each other in the loop about different elements of...
What Top Service Advisors Can Learn From the NBA
When it comes to best practices and ultimately “winning” in auto service, there’s a lot we can learn from other markets and industries. One such industry is professional sports and specifically the NBA. The ties may not be obvious to everyone, but they’re definitely...
Service Drive Secrets: Behind the Curtain with Elite Service Advisors
In any industry, if you want to be the best, you have to spend time with the best, read the best, watch the best, live and breathe the best. It might sound extreme, but it’s just true. In my Signature Coaching Group, you can achieve elite status by having the highest...
A Little Southern Hospitality Goes a Long Way – Customer Loyalty & Tech Happiness with “The Humble Mechanic”
When you think about the ecosystem of a dealership, do you place techs and salespeople in totally different areas? There’s no overlap between those skillsets, right? Wrong. Very, very wrong. In fact, when your techs have knowledge and understanding of customer...
Can Service Advising Be Automated? Quik Auto’s Jack Gardner Says Yes
These days, it’s more important than ever that businesses meet customers where they’re at. This means creating platforms that allow customers to engage when and where they need to rather than sticking with old school systems that don’t work anymore. That’s definitely...
Service Drive Secrets: Behind the Curtain with Elite Service Advisors
In any industry, if you want to be the best, you have to spend time with the best, read the best, watch the best, live and breathe the best. It might sound extreme, but it’s just true. In my Signature Coaching Group, you can achieve elite status by having the highest...