increase profits, auto sales menu, sales tips

19 May Increase Your Profits With Our Menu

In my experience, most new clients don’t know if they have a good menu at first. That’s OK. It happens all the time that we get comfortable with our business and stop paying attention to every item we’re selling, or the changing prices of parts. Or,...

Read More
customer service tips, sales tools, managing customers, service drive

11 May Put Your Customers At Ease and Sell More

Like it or not, according to reports, many people compare taking their car in for service to going to the dentist for a root canal—so you’re up against a very high level of anxiety at best. Managing your customer’s anxiety is going to determine whether...

Read More
Business coach, business performance, training tools, top five

25 Apr The Top FIVE Ways To Train Your Team

  [youtube][/youtube] Right now the economy is great. People have money and people can spend, but it won’t last forever so it’s time to get to work. When people are buying all you have to do is be interesting, take care of your customers, exceed expectations, be...

Read More
women at work, service drive, auto world

21 Apr Women in the Service Drive

[youtube][/youtube] The Auto Service Drive is male dominated, and the car industry hasn’t made enough of an effort to understand female customers, or recruit more female sales people and advisors. We know this, but this is what you don’t know… Personally, I employed tons of women in...

Read More
How to use gamification on your service drive

13 Apr Gamification: Your Hack To Making Happy, Productive Employees

  Wouldn’t work be amazing if everyone did their job? Seriously, how many times have you asked your employees to do something only to turn around and realize they didn’t do it, or did it half-assed? That makes me extremely unhappy, and I’m pretty sure you...

Read More
Service technician hiring video series

13 Apr The Technician Tree: How To Survive The Service Technician Drought

It started a couple of years ago. Out of the blue, I got a call from an old friend of mine, who is the Service Manager at a shop in Michigan. His life was a mess; he was really upset. He said, “Chris, I just lost...

Read More
How to adjust your mindset for business performance

07 Apr How Mindset Drives Business Performance On The Service Drive

  [youtube][/youtube] Let me take you on a quick trip back to my band days. For those of you not familiar with “band” thinking, it’s very much like being in a gang. You must stick together, and everything is for the good of the band. So one...

Read More
best service technician hiring training

31 Mar Make Sure Your Service Drive Is Drought Proof

[youtube][/youtube] Take a moment and imagine… It’s late on a Friday night, and your wife is calling for the fourth time asking when you’ll be home. You barely take her calls at this point because you know what she’s going to say, “You’re never around.” You just lost...

Read More
Advanced sales techniques

11 Mar How To Make CSI and Profit Sexy Again

[youtube][/youtube] This week we’re talking about how to make profit and CSI sexy. Get your mind out of the gutter because it’s not what you think… One of the things that drives me the craziest is when people are having trouble with their service drive and they...

Read More