CES 2020… Sony’s Making a Car?
In the automotive industry, if you're not innovating, then you're falling behind. That's why, on this week’s episode of Service Drive Revolution, I sat down with Chris Hogland, one of our coaches here at Chris Collins, Inc. to talk about some of the coolest...
How to be Self-Made
Do you want to be self-made? If you’re an even remotely ambitious person, then your gut answer is probably going to be yes. But let me blow your mind…. ...You might not realize it, but you're already self-made. I'm self-made. We're ALL self-made! A homeless person...
Tesla’s Unfair Advantage?
I’m not going to lie to you. If you’re the kind of person who isn’t willing to accept uncomfortable truths, then you’re probably going to hate this week’s Service Drive Revolution. I can admit it-- the subject of this week’s episode is going to turn off a lot of our...
Chris’ Favorite Things of 2019, We Answer Your Questions, and How to Have More Energy in 2020
Set a goal and stick to it. It sounds simple, but the truth is, most people lack the drive they need to get the results they want. They tell themselves, “Why bother?” before they even start. You know the type, we see them every year: In January, bodies pile into the...
5 Unexpected Ways to Boost ROI in the Service Department
https://youtu.be/vvbJNaD2WyI?t=1 In many ways, the auto service industry has been a forgotten-about part of business for a long time—maybe even forever. New service advisors are trained by the advisors before them, who were trained by the advisors before them,...
Top 5 Customer Relationship Management Tools for Car Dealers
When we talk about revolutionizing the service business, it’s important to remember to focus not just on the dealership, but also on the health and work-life balance of your team. I talked to somebody recently who said they were working 75 hours a week, skipping...
My Top 17 Business Books of All Time
People often ask me, "Hey, did you go to Harvard or Stanford?" They assume I went to an Ivy League school. But the truth is I'm self taught and most of what I've learned, I either learned hands on, from taking courses, or reading books. Today, I've put together my 17...
5 Easy Ways for Your Service Managers to Build Customer Service Skills
As the automotive industry continues to innovate vehicle technology, on the service drive, we’re all about making service managers’ lives easier through improvements that deliver repeatable results and are easily implemented. This week we focus on 5 easy ways to build...
Learning on the Fly! Rally Champ, Drifter, Lawyer Turned Auto Entrepreneur with Andrew Comrie-Picard
https://youtu.be/BQimWGbgOPI In the auto industry, your career path can go in so many different directions. Sometimes, it doesn’t even look like a “path” at all and the twists and turns don’t make total sense when you’re taking them, but looking back, it all does....
10 Reasons Why Service Advisors Fail
Ever wondered why it is that some service advisors hit (and exceed) their goals, just crush the competition, while others can’t seem to get there? The automotive industry can be a tough game, but just like in any other…