How To Deal With Angry Customers
Mistakes happen. Things go wrong. Every once in a while, a repair is not going to come out perfect. And even more often, things will
How To Prevent Burnout In Work & In Life
It’s a common conversation especially among highly-motivated individuals. When you’re singularly focused on making big things happen, sometimes you can start to feel a fatigue
5 Ways To Tell If Your Business is Running You
There’s that old saying to describe this kind of problem…when the tail is wagging the dog. It just means that as a manager, you’re not
5 Keys To Running A Successful Wholesale Parts Department
So, you have a successful wholesale operation…at least by the looks of it. You’ve got high sales volumes and revenue. Your customers and employees are
3 Parts Manager Superpowers To Awaken NOW!
We have an amazing guest for all of you. Kaylee Felio is going to talk about her decade of working with parts departments. We’re going
4 Reasons Why Service Advisor Pay Plans Change
We’re going to talk about the thing that everybody hates– pay plans. We’re going to give you a little insight into why the pay plan
Andrew Bustamante: Tips For Understanding Human Nature
We invited a guest that is going to be doing a workshop for our elite group coming up at our Top Dog event. And he’s
The Tire Game You Need To Know How To Play!
With the cold season creeping up on us, that means it’s time to talk about tires! Yes, the season for tires is already here! There
Duane ‘Dog’ Chapman: Interview With Dog The Bounty Hunter
Duane Lee Chapman, also known as Dog The Bounty Hunter and Duane ‘Dog’ Chapman, is an American television personality known for popular TV programs following
Combating The Great Resignation With Dr. Anthony Klotz
We’ve probably all heard the term “quiet quitting” by now, and this workplace phenomenon has been spreading like wildfire. Well, it only seems to be
How To Sell Tires: 4 Ways To WIN The Tire Game
It’s tire season. It’s time to get in the game. I know a lot of dealerships that just see tires as a pain in the
Parts Manager Training: 7 Tips On Elevating Your Department
There’s plenty of training for fixed ops available, but rarely do you ever encounter parts manager training specifically geared towards people in parts. This department
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