Bridging the Parts and Service Rivalry at Car Dealerships
At any dealership I visit, I can assess within 5 minutes whether Parts and Service Departments work well together. Unfortunately, more often than not, there
The 5 Keys to Slashing Technician Turnover at Your Dealership
Working in the Service Department, you know how painful technician turnover can be. Finding talented technicians is hard enough, but then you pour time and
Keeping Your Service Advisors Engaged and Motivated
I recently had a great chat with my co-host, Christian, on the Service Drive Revolution podcast. We got into a meaningful discussion about Service Advisor
Essential Tips for Developing Top Performing Automotive Technicians
I’m always looking for ways to help dealership Managers improve their Service Departments. One area ripe for improvement is how we train and develop our
The 6 Traits of All-Star Service Advisors
Want to know the inside secrets of what separates the top-performing Service Advisors from the rest of the pack? After visiting hundreds of dealerships across
Overcoming Parts Shortages: How to Beat the Backorder Blues and Keep Your Repairs Moving
If there’s one thing that makes every Service Manager tear their hair out, it’s getting that dreaded call from parts saying a critical component is
Behind the Scenes: My Lessons Writing the Irreplaceable Service Manager Book
It was never my goal to be an author. I fell into the car business at 17 and built my career turning around dealership service
The Top 15 Shop Foreman Responsibilities to Drive Success
If there’s one role most misunderstood, it’s the Shop Foreman. Technicians get promoted to the job. But what got them there won’t cut it anymore.
Why is My Service Advisor’s CSI Inconsistent? 7 Keys to Transform It
Inconsistent CSI is one of the most frustrating struggles in any service department. Just when you think you’ve got it figured out, scores fluctuate again.
Should Your Service Department Be Open Weekends? How to Decide What’s Best for Customers
For dealership service departments, the decision to open weekends involves some tricky trade-offs. Like most things, there are pros and cons to weigh. It can’t
How to Turn Your Car Dealership’s Detail Department into a Cash Machine
For many dealerships, the detail department is seen as a necessary cost of doing business. But with the right systems and strategy, your shop’s car
How Visualizing Success Can Take Your Service Department to the Next Level
As the leader of a dealership service department, you’re always looking for ways to motivate your team, boost morale, and help your staff visualize success.
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