In this episode of Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, discuss the profitable and proper way to begin a relationship with customers and the mindset needed turn obstacles into solutions. Listen in and hear proven techniques to approach customers, as well as techniques to avoid, and how to advantageously power through your obstacles. Whether you’re meeting a customer for the first time or faced with a new obstacle in the dealership, your mindset is 100% responsible for how the situation will end.
#9: Building Customer Relationships: The Do’s and Don’ts
by Chris Collins | Aug 22, 2016