Charles Sanville (“The Humble Mechanic”), a Master VW tech, just threw in the towel on his 9-5 gig to work full time on his automotive know-how blog. Jaded by the industry, he has worked hard to create a resource for customers as well as techs that lets you in behind the garage door.

Charles chats with Chris about why people have stopped trusting techs and service advisors and how you can make a few powerful adjustments to how you run your shop that will not only bring in more customers but will keep them coming back.

It’s amazing how far a little southern hospitality can go!

Tune in to hear how you can gain customer retention as well as improve the environment for your technicians to keep them showing up and working hard. Check out the Humble Mechanic here.