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A Little Southern Hospitality Goes a Long Way – Customer Loyalty & Tech Happiness with “The Humble Mechanic”
When you think about the ecosystem of a dealership, do you place techs and salespeople in totally different areas? There’s no overlap between those skillsets,
Can Service Advising Be Automated? Quik Auto’s Jack Gardner Says Yes
These days, it’s more important than ever that businesses meet customers where they’re at. This means creating platforms that allow customers to engage when and
Service Drive Secrets: Behind the Curtain with Elite Service Advisors
In any industry, if you want to be the best, you have to spend time with the best, read the best, watch the best, live
Service Advisors Should Stop Following the Golden Rule – A Conversation with Glenn Lundy
Millennials have been getting a bad wrap since the day we started calling them millennials. They have been labeled lazy, entitled, self obsessed and so
Will Trump’s Tax Reform Cause a Sales Dip? How Should You Respond?
I recently read an NADA article that published a shocking new statistic. For the first time since NADA has been tracking dealership profits and loss
How to Dominate a Big City DJ Scene
I recently connected with Megan, aka DJ Ree, an Atlanta-based DJ and promoter, and she had questions about insurance coverage for the DJs she books
What Does It Take to Build an Irish Dancing Empire?
First of all, you gotta start with an entry point. You want to make sure that people who are considering taking Irish dancing lessons know
Taking Your Auto Detail Business to the Next Level
When you’re always working for the business, how do you find time to work on the business? In the automotive detailing business, it can be
From Traditional Business to Horse Dentistry: How to Communicate & Set Expectations With Clients
I’ve worked with thousands of businesses over the years, from more traditional marketing firms to automotive companies to equine dentists. That’s right…I recently talked
HOW HAIR SALONS CAN DOUBLE THEIR SALES
I’m a little obsessed with helping businesses find new streams of revenue, in case you haven’t noticed… I’ve thought a lot about hair salons
LEARNING FROM JCPENNEY AND SAVING SEARS
It’s no secret that retail is in a tailspin. The leaders of that tailspin are companies like Sears and JCPenney. To illustrate my point, at
HOW TO DOUBLE THE SALES AT AN EQUINOX GYM
Let me preface this by saying, I like Equinox. Every morning at 6am, I head into the Downtown Los Angeles location and am greeted by smiling,
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
