Should Service Managers Fire Advisors Who Do This?
This Coronavirus quarantine is driving me crazy!! And I'm not alone, a lot of Advisors and Service Managers feel the same. “So what,” you might think, “Everyone is going stir-crazy, we’re all cooped up inside with nowhere to go! Stop complaining!” First of all,...
How to Increase R.O. Count During the Coronavirus Crisis
Don’t get me wrong, it isn’t that my team or myself are smarter than anybody else; we just have the advantage of working with hundreds of shops across the U.S. and Canada, which gives us a unique perspective of how the industry as a whole is handling this Coronavirus...
The 5 Reasons Technicians Aren’t Efficient
I hate my job!! Okay, that’s not true. It's actually the exact opposite of true. Let me wind this back: Speaking engagements are a big component of my job. And at the risk of contradicting myself, I’ve gotta say: I love my job. I love getting out there and meeting...
The Top 5 Mistakes That Parts Managers Make
I was right-- The automotive apocalypse is coming! Now that I have your attention, and before you sell all of your Tesla stock in a huge panic, let me explain… Do you remember the first show of this year? We called it Tesla's Unfair Advantage, and I mentioned the...
The Top 5 Shift Meeting Hype Songs
We've hit more than a million downloads! That's nuts. And we owe it all to you. Huge shout out to everyone who's been listening and watching Service Drive Revolution. It's all thanks to you! So a few months ago, I was speaking at an automotive accounting event in...
I Would Pay $100,000 For a Personal Assistant, if….
Success never comes from doing things "good enough." There's value in going beyond the call of duty. Fortune always favors the hardest workers-- the ones who make a habit of consistently giving even just a little extra effort than what their job calls for. But, for...
Top 5 Customer Relationship Management Tools for Car Dealers
When we talk about revolutionizing the service business, it’s important to remember to focus not just on the dealership, but also on the health and work-life balance of your team. I talked to somebody recently who said they were working 75 hours a week, skipping...
My Top 17 Business Books of All Time
People often ask me, "Hey, did you go to Harvard or Stanford?" They assume I went to an Ivy League school. But the truth is I'm self taught and most of what I've learned, I either learned hands on, from taking courses, or reading books. Today, I've put together my 17...
LEARNING FROM JCPENNEY AND SAVING SEARS
It’s no secret that retail is in a tailspin. The leaders of that tailspin are companies like Sears and JCPenney.To illustrate my point, at the beginning of 2016, Sears Holdings operated 941 Kmart stores and 705 full-line Sears stores. By the end of the...
IS WORK/LIFE BALANCE POSSIBLE FOR ENTREPRENEURS?
Recently, at one of my mastermind groups, someone asked our guest speaker, Tony Robbins, how he managed a work, life balance. You want to know how he answered? He laughed. Ask any super successful, driven professional how they balance their...