Service Advisor Training Guaranteed To Boost CSI
We've worked with thousands of service departments to put processes in place that drive CSI & customer retention in just 30 days.
*No commitment. Just results.
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Speak with a Coaching Rep
Our staff will walk you through what’s involved in the coaching process and answer any questions you have about the Chris Collins’ Signature Coaching Group!
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Chris Collins' Signature Coaching Group
This Service Department training system was designed with you in mind – driven by your individual needs and results as a leader. See instant results in your Fixed Ops. Uncover how powerful it can be for your business… No long-term contracts. No hidden fees. Cancel any time.
- Build menus that convert
- Increase your ELR by $15-$25 by using new pricing strategies
- Implement inspection systems that self-manage
- Read and comprehend financial statements
- Improve your leadership skills
- Create effective shop loading and dispatching systems
- Effectively hire and recruit top talent
- Become a master of time management (i.e. work/life balance)
- And much, much more including hours of OnDemand online coursework
Service Managers control more gross and affect the customer experience more than any other position at the dealership but receive the least amount of training and mentorship. Most of what they have learned over the years comes from tribal knowledge or the factory. Service Manager University (SMU) teaches you proven strategies that work in today’s competitive climate.
SMU will develop your unshakable confidence and create the mindset to make the right things happen for the dealership, your customers, your staff, and for you.
Never has technician recruiting been more difficult!
It is estimated we are losing two technicians for every new one coming into our industry.
Technician Tree will walk you through the steps to recruit and build a balanced mix of technicians. You can have the culture in the shop you want and the production you need in order to hit the big sales number you deserve. This isn’t a course you want your competition to get their hands on before you do.
This is by far the most effective advisor training ever created. Some say advisors are salespeople. Those people have never written service at a high level. Advisors are customer collectors and their sales are based on trust more than anything else.
Service Advisor Academy will teach your advisors how to connect with customers on a deeper level as they master the “Circle Of Trust”. When customers are in safe and dependable vehicles, sales happen easier and more consistently benefiting everyone. Help advisors learn that staying in one place and collecting customers is the secret to their long-term success.
BONUSES
TECHNICIAN SALES & TIME MANAGEMENT
We often teach our technicians how to repair vehicles, but seldom are they taught how to make flat rate time management decisions, or how to increase their hours by selling more with the advisors. This is a crucial piece to your overall success and keeping everyone rowing in the same direction.
POPS
Morning meetings will never be the same once you start using Pops. Our morning meeting videos do all the heavy lifting and start the day off with insight and inspiration. These turnkey meeting starters will help transform your team from game-players to game-changers. This huge bank of Pops covers dozens of the most common topics you deal with, like how to help customers overcome decision anxiety, body language, the process of making sales happen, keeping consistent in presentation, why we lose sales, problem solving skills, and important customer warning signs.
SUPER ADMIN
With Super Admin access, your OnDemand account is available to your staff as you need it. You can add Service Advisors, Technicians, BDCs and VoiceCom personnel, and support staff as you see fit. Once they’re part of the program, each one will have their own account that you can monitor for progress and improvement. Super Admin access lets you share the wealth while you guide personnel to build a winning team for your dealership.
TRAINING REPORTING
Instantly check the status of your personnel’s training progression. Are certifications up to date? What’s your technician’s progress? Do they need more training? In what areas? Training reporting helps you guide your staff get to maximize service, and maximize profits. This puts you in the driver’s seat to build the strongest service staff.
Want to learn more about our courses and bonuses?
We'll answer any questions you have.
Considering getting help from the Signature Coaching Group?
Even if you’re not sure, it’s always good to get all the facts.
Get Results Like These...
Over time-18 years at Mercedes Benz St. Louis-and without realizing it, I evolved into the best firefighter at the dealership. My intentions were good; however, the results were lackluster at best.”
“I came back with the attitude that this challenge would not hinder the ability to succeed. We immediately started to see results.”
“As satisfying as it is to see the metrics climb, it is not all about the financial gains. Every coaching group I have attended has been memorable and beneficial in some way or another.”
