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Is Your Service Department Costing You Customers?

(Poor service experiences drive customers away and tarnish your reputation…)​​

Don’t let poor service experiences tarnish your reputation and cost you customers.

Invest in your team’s success with Irreplaceable U and watch your customer satisfaction and retention soar.

Chris_Collins_Inc_No_Stripe_RGB_Border

Is Your Service Department Costing You Customers?

(Poor service experiences drive customers away and tarnish your reputation…)​​

Don’t let poor service experiences tarnish your reputation and cost you customers.

Invest in your team’s success with Irreplaceable U and watch your customer satisfaction and retention soar.

Chris_Collins_Inc_No_Stripe_RGB_Border

Is Your Service Department Costing You Customers?

(Poor service experiences drive customers away and tarnish your reputation…)​

Don’t let poor service experiences tarnish your reputation and cost you customers.

Invest in your team’s success with Irreplaceable U and watch your customer satisfaction, revenue, and retention soar!

*No commitment. Cancel anytime. Just $249.95 Monthly.

TRUSTED BY:

Picture This…

You’re at your country club, enjoying a round of golf with your peers.

Enter Your Worst Nightmare…

Suddenly, one of them starts complaining about a recent service experience at your dealership.

They talk about the long wait times, the lack of communication, and the overall frustration they felt.

As a General Manager or Owner, this is your worst nightmare.

You know that poor customer satisfaction and retention can quickly lead to decreased profits and the need to fire underperforming Service Managers. But…

What if there was a simple way to ensure your entire Service Department delivered exceptional experiences that kept customers coming back?

Introducing Irreplaceable U:

The comprehensive online & live training solution that empowers your Service Department to:

  • Build a cohesive, unstoppable team that is motivated
  • Deliver top-notch service that truly “wows” customers
  • Drive increased profits through efficiency and customer loyalty

 
With our On Demand training options, you can equip your Service Writers, Technicians, Advisors, and Managers with the skills they each need to succeed – all without disrupting daily operations.

Don’t let poor service experiences tarnish your reputation and cost you customers. 

Invest in your team’s success with Irreplaceable U & watch your customer satisfaction, profits, and retention soar!

Irreplaceable U provides immediate access to our Service Drive Revolution OnDemand training and live sessions.

but first, you should know…

Service Managers Are a Dime a Dozen

The truth is, every day, more and more service managers are getting fired with little to no warning at all. Leaving them to question what they even did wrong in the first place.

Service managers are having to work twice as much to get half the results as the bigger guys.

With inventory lower than ever, technician shortages, parts shortages, and customers demanding a more “Tesla-like” experience, it’s never been harder to run a smooth sailing profitable service department.

Even if you’re having a good month now, in our current world, there’s no telling where your numbers will be next month.

Unfortunately, it’s just the harsh reality we live in…

IT’S NOT YOUR FAULT…

It’s true that the service department touches the most customers and produces the most gross in the dealership. So why does most service manager training come from outdated tribal knowledge?

Let’s face it, your profitability and CSI are an outcome of your systems, processes, beliefs, and knowledge, but no one has taken the time to teach Service Managers a functional system. They’re being judged on things they were never taught, like financial statements and profitability.

It’s no wonder why nearly 50% of Service Managers get the boot with no warning or get fed-up and quit.

For years, I’ve seen the thousands of Service Managers who are constantly looking over their shoulders, worried about getting fired, working 60-80 hours per week with disappointing results. They’re putting their health and relationships behind their work and the end product is underwhelming. 

But with Service Drive Revolution OnDemand…

there is a way out!

Look what these Service Managers did for their Dealerships after enrolling in our program!

These results are only the beginning.

Following the systems within Service Drive Revolution OnDemand changes everything!

“My ELR changed almost overnight. In less than three months we were able to increase our revenue by $180,000…”

“The return has been huge! We’ve increased our ELR consistently across all of our stores. Our advisors are much better salespeople.. 

Results like this possible! I know because I got them for years!
How…? 

Using the proven systems and methods inside Service Drive Revolution OnDemand!

Let me show you what’s included!

Create Irreplaceable Service Managers

Service Manager University

GM Store

Canadian, Alberta

2023 Net Profit: $10,749
2024 Net Profit: $185,157

Service Manager University – Included

This course will teach you proven strategies to build a stronger team, increase customer satisfaction and retention, create pricing strategies that drive profits, and increase your ELR by as much as $15 to $20!

With over 4 hours of training content, Service Manager University gives you all the skills you need to become the hero of your dealership!

Next Level Service Advisor Training

Masterclass Service Advisor
Dave Cissi

Dave

Mercedes Benz Missouri

Net / Gross Increase of 36.1%
ELR Increased by $26

Master Class Service Advisor – Included!

The most effective Service Advisor training ever created. Using our proven “Circle of Trust” system, Master Class Service Advisor teaches Service Advisors to connect with customers on a deeper level, and help them see that you care about their needs.

Master Class Service Advisor will transform your Service Advisors into highly-skilled customer collectors, who deliver the very best customer service experience every time.

Hire Techs When No One Else Can

Technician Tree Recruiting
Don Volk

Don

Cody Wyoming

Net / Gross Increase of 23.7%
ELR Increased by $29

Technician Tree Recruiting – Included!

It is estimated we are losing two Technicians for every new one coming into our industry… With over 4 hours of content, Technician Tree is our system for recruiting and training a balanced mix of Technicians for your Service Drive, helping you reach the level of production you need in order to hit the big sales number you deserve.

Technician Tree has been tested and proven to hire hundreds of Technicians for our private Coaching clients. It worked for them, and it will work for you! Here’s what you’re getting…

Plug and Play BDC Training

BDC Training

BDC Training – Included!

You asked and we answered! This bonus BDC Training Course is better than anything available on the market today. Easily plug into your existing BDC to effectively meet your customers needs and improve your overall scheduling and follow up system.

With over eight modules to watch, scripts for inbound calls and follow ups, automotive basics training, and customer de-escalation techniques, your BDC reps will be equipped with everything they need to make a difference in your department. Here’s what our Heroes of The BDC Training will do for your service department.

Your Biggest Advantage in Any Market

Pet The Dog Customer Service – Included!

The greatest advantage you can have in any market is great customer service, and that’s what you’ll learn with Pet the Dog Customer Service. If you don’t connect with your customers on a meaningful level, they can (and will) walk away.

With nearly an hour of content, Pet the Dog Customer Service teaches Service Advisors how to connect with customers, increasing sales and retention.

Build a Culture of Performance and Fun!

Gamification

Gamification Playing For Profits – Included!

Many studies have proven that higher morale results in more sales, higher customer satisfaction, increased referrals, lower turnover, fewer discipline issues, and much, much more…

With over 2 hours of games included in Gamification, your team will be happier and more energized to sell and maximize profits! Here’s what’s included…

But wait…

Service Drive Revolution On Demand is NOT for everyone…

We’ve helped thousands of service managers all across North America reach unprecedented profits in their service drive, but by no means are we meant for everyone.

If you are looking for anything one time, done for you, or outdated, this is NOT your program.

When you become a member of Service Drive Revolution OnDemand, you get the most up-to-date, field tested strategies in our industry.

We don’t settle for anything less. That’s why we are constantly recording and releasing new content for everyone in your service department.

By Signing Up Today,

You Also Get Access To These Awesome Bonuses

1-Hour Strategy

Session With SDR Co-Host Christian Lafferty*

Spend an hour with our head of coaching and SDR co-host Christian Lafferty and build a custom financial plan for your business, map out the first steps of your journey, and set goals for yourself and your team. 

INCLUDED

Service Menu Builder

1-Hour Strategy

Service Menu Builder
Having the proper service menu in place can make the difference between losing and gaining tens to hundreds of thousands of dollars in profit per month! Use our bonus master menu template to instantly put a strong service menu in place in your department.

INCLUDED

1-Hour Strategy

The 17 Laws of Leadership

Want to earn the loyalty and admiration from your team and management? In 17 laws of leadership, you’ll get the battle tested lessons of leadership from decades of creating, building, and leading, high performing teams.

INCLUDED

INCLUDED

Monthly Virtual Advisor Training

1-Hour Strategy

Monthly Virtual Advisor Trainings

Say goodbye to one size fits all advisor training. Members of our OnDemand platform can send all of their advisors to our Monthly Virtual Advisor Training meetings, where we work hands on with your team to review performance and overcome their obstacles.

1-Hour Strategy

Learn Financials in Under an Hour

Trying to increase profitability within your service department without ever seeing a financial statement, is like finding a needle in a haystack with a blindfold on! This bonus gives you the blueprint to understanding the confusing financial statement in under an hour.

INCLUDED

1-Hour Strategy

Business Office
Training

The business office is the spirit and soul of the dealership. In this bonus training, Chris walks the business office through how profitability in a service department is created, best hiring practices to set the department up for success, and the secrets he has picked up through decades of fixing service departments!

INCLUDED

INCLUDED

1-Hour Strategy

Technician
Training

This bonus training provides your technicians with a strategic roadmap to take them to success in your department. From proven methods to filling the pipeline, setting up your service advisors for success, and complete inspection overviews, our technician training improves your entire department while boosting retention.
Morning Meeting Pops

1-Hour Strategy

Morning Meeting
Pops

Morning meetings are the secret to improving your employee morale and crafting a culture of constant improvement! But knowing how to throw an exciting meeting is always a challenge. Enter our Morning Meeting Pops! Short, comedic, and valuable videos you can throw on every morning to get your employees talking!

INCLUDED

TopDog Underground

1-Hour Strategy

Top Dog
Underground

It’s a dog eat dog world! In Top Dog Underground, you’ll go head to head against hundreds of other service managers and service advisors in the industry for your chance to win hundreds of dollars in monthly cash prizes!

INCLUDED

Ready To Transform Your Service Department?

Get A Ton Of Additional Value

For just one monthly payment of $249.95

Here's what they have to say...

My personal Guarantee

I 100% guarantee that within your first 30 days, you’ll love our system and all the perks that come with being a member of Service Drive Revolution OnDemand, or I’ll return your investment of $249.95 no questions asked.

Why am I so sure you’ll love it? Because year over year we have a client retention rate of almost 99%. Let me stress that again, 99%! Because of our constantly updating library, underground community, and groundbreaking systems, our clients stay on for years on average!

©2024 Chris Collins Inc

*1-Hour Strategy Session is available for automotive dealerships only and senior leadership must be present (i.e. Fixed Operations Director, VP, Controller, Dealer Principal, Owner, etc.). Due to certain limitations, we are currently unable to extend the 1-hour session to repair shops or other business types. For questions please contact [email protected] or call (800) 230-5165

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