Podcast
How Service Advisors can Overcome Sales Objections
In today’s episode of Service Drive Revolution, we’re going to discuss ways service advisors can overcome sales objections. While you can’t avoid them, you can learn how to overcome them effectively, and how to turn a ‘no’ into a ‘yes’. By creating a controlled connection with our customer, we will be able to overcome sales objections more often.
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Automotive technician pay plans: Hourly vs. Flat Rate…
What's the best automotive technician pay plan? We're used to technicians getting a flat rate but sometimes that's not enough.
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Best Ways for Parts and Service Departments Working Together to Succeed
The countdown begins. Chris Collins INC is finally almost ready to transition to the new studio. Things get a little emotional here at Service Drive Revolution. But the topic of the day concerns the relationship between parts and service. Christian has an amazing list of ways parts and service can bridge the gap in their relationship and use that to make more money. Do your parts and service managers work together often? Let us know in the comments!
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How Direct to Consumer Sales Impact the Service Drive
On today's episode, Chris and Coach Christian talk about the future of dealerships and consumers and about the dealers going direct to consumer. There are multiple manufacturers going straight to consumer and Chris discusses the different strategies dealers are implementing in order to transition smoothly.
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Dealer Markups on New Cars – What Does the Future Hold?
In today's episode of Service Drive Revolution, Chris and Coach Christian use crazy dealership markup examples to play a special edition of The Price is Right. Christian gives Chris a vehicle and he tries to guess the price over sticker. You won't believe what some of these prices are... Chris teaches us what to do in these situations and how it affects the service drive. Do you think this will affect cars being serviced in the future?
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Traits of good service managers versus substandard managers
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How to address market based pricing increases with your customers
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What Does a Service Advisor Do? Role & Responsibilities
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Are you working in the business or on the business? It is possible to stop ‘spinning your wheels’ and get back into the black.
All Episodes
Stop Charging For Diagnosis
Today Christian and I are going to talk about something that was polarizing on our LinkedIn profile and it is about ‘How to handle Diagnosis
THE “TOP 10” LIST YOU DON’T WANT YOUR BUSINESS TO BE ON
Christian and I have an episode today that is for everybody! Who’s ever been disappointed with customer service? There’s tons of examples of companies out
An Interview with the 2021 Service Manager Challenge Winner!
Wow, I can’t believe Top Dog 2021 is already over! What an absolutely incredible event. I am blown away at the positive feedback we have
The Service Manager’s Guide to Having Saturday’s Off
On today’s episode of Service Drive Revolution, we have two of the finalists in the You versus You, Jeep challenge. We’ve got Christopher and Casey
Service Manager Challenge Finalist Shares His Rise to the Top (Dog)
Welcome everybody to the big show, Service Drive Revolution. We are profiling finalists from the Service Manager challenge, where you can win my Jeep. I’ve
The 11-Step System to Hiring the BEST!
I’ll be going to talk about and break down the top five things that we look for in a coach, and it’s going to be
Everything Must Go! The Auto Industry is for Sale
On today’s episode, we read and discuss an article by the Wall Street Journal, you’re going to see me get a little fired up about
It’s Time – Tire Season is Already Here!
Welcome everyone to the Service Drive Revolution! Today, we are going to talk about tire season! It’s important that we get ahead of this and
Everything You Need To Know About Top Dog 2021!
Today we are going to talk to a very interesting philosopher? This philosopher on LinkedIn has an interesting approach to how to motivate and retain
The Business of Influence with Chase Hughes
Hello, and welcome to today’s episode! I am so excited about today, because not only do you guys get to hear 2 of Christian’s amazing
Express Lanes The Good, The Bad, The Ugly
Welcome everybody to Service Drive Revolution on today’s show, we answer your questions with our special guest for the episode. Remember if you have a
Harnessing the Power of Persuasion with Dr. Robert Cialdini
Good morning, good afternoon, and good evening everybody! Welcome to Service Drive Revolution. We have exciting conversations for you today with Dr. Cialdini, the author
