#11: Dominant Strategies of a Lead Service Advisor

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This week on Service Drive Revolution, leading Automotive Service Trainers, Chris Collins and Gary Daniel, are joined by Mario Pernillo, Service Consultant & Lead Sales Trainer, to discuss high customer satisfaction rates, KPIs, and Mario’s system as a Top Advisor at the largest Toyota store in the world, Longo Toyota. Listen as the guys break down these goals and how to track them with confidence to revolutionize CSI in your dealership. As Mario loves to say “Do you want to be right, or do you want to be rich?”.

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