#12: Techniques to Convert Difficult Customers

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This week on Service Drive Revolution, top Service Manager Trainers, Chris Collins and Gary Daniel, welcome Jair Martinez, Service Manager turned Chris Collins Service Advisor Trainer. We discuss the complexities of interacting with difficult customers, Jair’s finely tuned system as an advisor and the importance of setting goals. If you find yourself wondering it your goals are smart or stupid, you’re on the right track.

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